Receptionist - Optical Clinic

Mercyhealth Wisconsin and Illinois•Lake Geneva, WI

11d•$17 - $25

About The Position

The Receptionist supports an optical clinic by handling front-desk clerical duties, patient scheduling and registration, payment processing, and patient communications. The role answers and routes telephone calls and Epic messages, welcomes visitors, manages mail and office supplies, assists with faxing and document preparation, and keeps reception and lobby areas clean and well maintained. Depending on clinic assignment, the position may also perform phlebotomy-specimen collection duties. The Receptionist schedules appointments and completes patient check-in and registration in Epic. Duties include verifying and updating patient demographics and insurance, collecting required consent and HIPAA documents, reviewing alerts, collecting and posting payments, supporting MyChart signup and message responses, safeguarding confidential patient information, preparing patients and routes for upcoming appointments, reviewing work queues, managing waitlists and appointment changes, and processing referrals or pre-certifications when required. The role may also maintain physician scheduling protocols and help orient, train, or mentor new partners. The position requires some independent judgment within established practices and procedures. It may involve flexible hours, overtime during peak hours, and work at alternate locations. The stated schedule is part-time, 24 hours per week, on day shifts. Pay range: $16.89–$25.33.

Requirements

High school diploma or equivalent.
Previous medical reception experience is required.
Internal Receptionist candidates must have at least two years of experience in a Receptionist 1 position with Mercyhealth or be cross-trained in three or more clinic departments or locations.
Ability to understand and demonstrate Critical Moments of Service techniques and standards.

Responsibilities

Answer incoming calls, identify callers' needs, route calls and Epic messages, retrieve voicemail, and forward messages to appropriate personnel.
Provide callers with information about the organization, physicians, services, directions, and addresses.
Welcome on-site visitors, determine the nature of their business, announce them to appropriate personnel, monitor access, and issue passes when required.
Receive, sort, and route mail; maintain and route publications; and order, receive, and maintain office supplies.
Maintain fax machines, assist users, send and retrieve faxes, and prepare fax cover sheets, memos, correspondence, reports, and other documents as needed.
Perform phlebotomy-specimen collection duties if required by clinic assignment and complete other clerical duties as needed.
Schedule patient appointments and complete electronic medical record registration and check-in processes in Epic.
Load, verify, and update patient demographics; scan, load, and verify insurance coverage; collect required HIPAA and treatment-consent documents; and update the interactive face sheet.
Review Epic alerts and refer patients to a PFC when necessary.
Collect and post co-payments and other self-pay obligations, provide self-pay estimates when appropriate, process online payments and deposits, follow cash-handling policy, complete daily closing reports, balance the individual cash drawer, and record daily petty cash activity.
Assist patients with MyChart signup and activation and reply to and close MyChart messages in a timely manner.
Safeguard patient privacy and confidentiality in accordance with MHS policies.
Prepare routes for upcoming appointments, review daily work queues and correct identified registration errors, use Epic waitlists according to provider preferences, and update no-shows and cancellations.
Prepare and pre-register patients for upcoming appointments and process referrals and pre-certifications when required.
Maintain performance standards for check-in and registration times, registration accuracy, and co-payment collection as specified in the posting.
Maintain clean and well-kept reception and lobby areas and demonstrate Critical Moments of Service techniques and standards.
May maintain physician scheduling protocols, assist with new-partner orientation, training and mentoring, participate in performance-improvement projects, and work at alternate locations.
Perform other duties as assigned.