Receptionist

Rocky Mount Rehabilitation Center•Rocky Mount, NC

About The Position

The Front Desk Receptionist manages the front desk in a long-term care and short-term rehabilitation, sub-acute care, or skilled nursing center. The role provides customer service to visitors, family members, vendors, and job applicants, while carrying out reception and office support tasks. The position is part-time, every other weekend from 3:30 p.m. to 9 p.m. The organization describes a caring culture, teamwork, and opportunities to grow.

Requirements

High school diploma or equivalent.
Exceptional customer service skills and telephone etiquette.
Basic computer skills, including the ability to navigate Windows and internet programs.
Solid PC skills, including Microsoft Office products.
Ability to multitask among phone calls, emails, systems, and walk-ins.
Prior receptionist, administrative support, related office, or customer service experience is a plus.

Nice To Haves

Prior receptionist, administrative support, related office, or customer service experience.

Responsibilities

Greet and check in visitors, family members, and vendors according to center protocols, and provide directions within the center.
Maintain an updated center directory.
Manage the center’s main phone line and direct calls to the appropriate contacts.
Maintain office files and records.
Assist arriving job applicants with employment documents and ensure hiring managers pick them up for interviews in a timely manner.
Adhere to and oversee communication of privacy guidelines concerning the confidentiality of residents’ protected health information.
Participate in or conduct company-sponsored training to safeguard against improper use and disclosure of protected health information.
Monitor and ensure compliance with company policies, procedures, and state and federal law.