Full-time Receptionist - Norton

Sturdy Memorial Hospital•Attleboro, MA

4d•$18 - $27

About The Position

Under the direction of the department manager or supervisor, the Receptionist greets and directs visitors and patients to appropriate destinations. The role follows established rules and guidelines for disclosing confidential information and performs clerical and receptionist duties in accordance with hospital and departmental policies and procedures. The position requires professional communication with internal and external customers, handling incoming calls, and working independently in a fast-paced environment. The employee must be available to float to other practice locations as needed; mileage is reimbursed.

Requirements

At least 1 year of customer service or receptionist experience.
Ability to work effectively with internal and external customers while maintaining a composed, professional demeanor as an initial representative of the hospital or department.
Ability to use telecommunication devices to receive and direct incoming calls.
Excellent verbal and written English skills, positive interpersonal communication, and strong organizational skills.
Ability to respect and maintain the confidentiality of protected patient and employee information, including adherence to applicable HIPAA-related policies.
Problem-solving ability using creative and critical thinking skills.
Detail-oriented, with the ability to prioritize shifting demands.
Self-starter with a strong sense of ownership and ability to work independently on assigned tasks as appropriate.
Ability to multitask, handle interruptions, and work effectively in a fast-paced, professional environment.
High school diploma or equivalent.
Ability to communicate effectively with all age levels served within the scope of the position and assigned areas.
Ability to perform the essential functions of the position without posing a direct threat to the health and safety of oneself or others, with or without reasonable accommodation.
Ability and availability to float to other practice locations as needed.

Nice To Haves

Basic technology skills, including use of Microsoft Office programs.
Experience with Workday.

Responsibilities

Greet and direct visitors and patients to appropriate destinations.
Follow rules and guidelines for disclosure of confidential information and comply with confidentiality policies and HIPAA-related requirements.
Perform clerical and receptionist duties in accordance with hospital and departmental policies and procedures.
Receive and direct incoming calls to appropriate departments and/or patient rooms.
Communicate effectively with patients, visitors, internal and external customers, and clinical staff.
Float to other practice locations as needed.