Receptionist Full Time

Amavida at Lakes Park • San Diego, CA

4h • $18 - $20 • Onsite

About The Position

The Receptionist greets and directs residents and visitors while providing exceptional customer service and a welcoming environment in the facility’s Sur and Norte lobbies. The role includes answering and routing calls, responding to emergency call panels and situations, addressing residents’ and visitors’ questions and needs, and providing routine office and administrative support to staff and residents. The receptionist must have a working knowledge of the activities performed at each reception desk and may be assigned to more than one location.

Requirements

• High school graduate.
• Two or more years of customer service work experience in a concierge, front desk, or similar position.
• Exceptional communication and interpersonal skills for telephone and in-person interactions with residents, staff, and visitors.
• Must be able to pass background checks, including a fitness-for-duty physical, fingerprinting, and employment references, as required by a licensed residential care facility.

Nice To Haves

• One or more years of PBX experience is desirable.

Responsibilities

• Answer and direct phone calls politely and courteously.
• Welcome residents and visitors, answer their questions, and provide a warm, friendly experience.
• Keep the lobby, reception area, and common areas clean and tidy.
• Monitor annunciator panels for emergencies and fire alarms and respond promptly according to facility policies and procedures.
• Communicate clearly and professionally with other departments using a two-way radio.
• Monitor lobby security.
• Regularly operate standard office equipment, including a fax machine, copy machine, and computer.
• Maintain detailed and accurate visitor records using Accushield.
• Receive deliveries and log, sort, and distribute incoming mail and packages.
• Receive, log, and distribute resident prescriptions.
• Take inventory of reception supplies and restock as needed.
• Maintain resident census reports.
• Coordinate information distribution between the reception desk and departments as appropriate.
• Maintain the general reception filing system.
• Provide general administrative support to staff and residents as needed.

Benefits

• Medical, dental, and vision insurance.
• $0 employee cost share for medical insurance.
• $5,000 education scholarship.
• Tuition reimbursement program.
• Employee appreciation bonus funded by residents.
• DailyPay.
• Life insurance.
• 403(b) retirement plan with employer match.
• PTO and paid holidays.
• Pet insurance.
• AFLAC.
• Long-term disability insurance.
• Engaging and fun work environment.
• Monthly employee engagement activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED