Receptionist-Full Time

Goodwill Industries of West Michigan•Muskegon, MI

About The Position

The Receptionist performs general receptionist and administrative functions to support the Workforce Development department and the agency’s programs and mission. The role provides general information to visitors and directs clients and participants to appropriate programs and services. The position also supports GoodTemps Staffing Solutions, agency staff, and visitors, and performs routine administrative, scheduling, and facility-related tasks. The position is based at Goodwill Industries of West Michigan’s Headquarters and works mostly indoors. It requires a valid driver’s license, insurance, and a reliable vehicle. A GED or diploma is preferred, as is two years of general office administration experience.

Requirements

Strong personal motivation and initiative, problem-solving orientation, commitment to excellence, ability to work well with diverse teams, and commitment to the organizational mission.
Written communication, planning and organizing, flexibility and adaptability, customer orientation, managing performance, team building, motivating others, strategic thinking, and ability to work independently.
Valid driver’s license and insurance required.
Maintain a reliable vehicle.
Physical ability to stand; frequently walk, climb, stoop, kneel, crouch, and crawl; use hands to manipulate, feel, reach, lift, and/or carry; and meet the listed visual and oral communication requirements.
Light lifting requirements: lift no more than 20 pounds at a time, with frequent lifting/carrying of 10 pounds.
Ability to operate a motorized passenger vehicle or other vehicles such as forklifts.
Microsoft Windows: user-level skills.
Microsoft Office Suite: user-level skills.
Case Management Software: user-level skills.

Nice To Haves

GED or diploma preferred.
Two years of experience in general office administration preferred.

Responsibilities

Answer phones professionally and route calls appropriately.
Greet, welcome, and direct visitors.
Understand agency programs and provide direction and assistance to community members seeking services.
Obtain and understand job seeker information to support GoodTemps Staffing Solutions.
Support Goodwill staff and visitors with appointments and needs.
Process incoming mail, including time-stamping, distributing, and maintaining postage expense records.
Procure and distribute agency first aid supplies.
Place routine business card orders and prepare name placards for new and existing staff.
Maintain appointments and manage scheduling logistics for agency vehicles.
Compose and/or prepare routine correspondence and reports.
Follow procedures for opening and closing the Headquarters location.
Enforce proper sign-in and sign-out procedures.
Attend appropriate Workforce Development meetings to understand programs and departmental operations.
Perform Program Assistant duties, including job coaching, resume assistance, and program administration.
Perform other duties assigned by the Program Manager or Career Center Manager.