Full-time Receptionist - Norton

Sturdy Memorial Hospital•Attleboro, MA

About The Position

Under the direction of the department manager or supervisor, the Receptionist greets and directs visitors and patients to appropriate destinations. The role follows established rules and guidelines for disclosing confidential information and performs clerical and receptionist duties in accordance with hospital and departmental policies and procedures. The Receptionist must be able to communicate effectively with people of all ages served in the assigned areas and float to other practice locations as needed; mileage is reimbursed.

Requirements

At least 1 year of customer service or receptionist experience.
Ability to work effectively with internal and external customers while maintaining a composed, professional demeanor as the hospital or department’s initial representative.
Ability to use telecommunication devices to receive and direct incoming calls.
Excellent verbal and written English skills, positive interpersonal communication, and strong organizational skills.
Ability to respect and protect confidential patient and employee information, including adherence to policies related to HIPAA-regulated information.
Problem-solving ability using creative and critical thinking skills.
Attention to detail and ability to prioritize shifting demands.
Self-starter with a strong sense of ownership and ability to work independently on assigned tasks when appropriate.
Ability to multitask, handle interruptions, and work effectively in a fast-paced, professional environment.
High school diploma or equivalent.
Ability to communicate effectively with all age levels served within the scope of the position and assigned areas.
Ability to perform essential job functions without posing a direct threat to workplace health and safety, with or without reasonable accommodation.
Availability and ability to float to other practice locations as needed.

Nice To Haves

Basic technology skills, including use of Microsoft Office programs.
Experience with Workday.

Responsibilities

Greet and direct visitors and patients to appropriate destinations.
Receive and direct incoming calls to appropriate departments or patient rooms using telecommunication devices.
Perform clerical and receptionist duties in accordance with hospital and departmental policies and procedures.
Protect confidential patient and employee information and comply with policies and HIPAA-related requirements.
Float to other practice locations as needed.