Receptionist - One-Stop Shop

Pasco County•Dade City, FL

About The Position

The Receptionist provides front-desk reception, clerical support, and frontline customer service for the One-Stop Shop, with some reception support for the SMARTstart program. The position acts as an aide to the One-Stop Shop Program Manager and may assist with pantry and volunteer management, event planning, and other duties as directed. The role handles calls and walk-ins, provides information to the public, maintains files and program records, enters and retrieves data, and creates and maintains participant databases. It also tracks equipment and property, schedules equipment maintenance, and digitizes databases as directed. The receptionist may work with volunteers on program activities, including loading cars, recording donations, and assisting participants seeking resources or donated goods. Employees may be required to work before, during, or after emergencies and may be temporarily assigned duties, locations, or schedules outside the position’s normal scope to meet county needs. Pasco County BOCC is a drug-free workplace. Reasonable accommodations may be available in accordance with the ADA. Veterans’ preference is provided as described in the posting.

Requirements

Associate degree from an accredited college or university and two years of experience in responsible secretarial work, or a high school diploma or equivalency and four years of experience.
Two years of experience working extensively with Microsoft Word 2007 or 2010 and Adobe Acrobat X Pro.
Must currently hold or be capable of becoming certified in ServSafe.
Must possess a valid driver’s license.
Ability to work independently with minimal supervision.
Ability to make minor decisions within departmental policy concerning the safety and security of assets, employees, volunteers, and participants.
Ability to follow safety guidelines and ensure policies and procedures are followed by volunteers, participants, and employees.
Knowledge of business English, spelling, and punctuation, and of rules, regulations, practices, and procedures pertaining to word processing.
Knowledge of Microsoft Suite software and comfort learning new computer-based programs.
Knowledge of Excel, including formatting, inputting, and retrieving spreadsheet data.
Ability to type, format, and proofread documents, and make logical and technical decisions when using word processor functions.
Ability to communicate effectively using verbal, written, and visual communication skills.
Accurate vision for copy typing and proofreading for eight or more hours daily.
Ability to sit for long periods.
Ability to lift approximately 20 pounds.

Responsibilities

Act as an aide to the One-Stop Shop Program Manager.
Perform reception duties, answer phone calls, assist walk-ins, and assist with event planning professionally.
Screen calls and refer callers to the appropriate individual or department.
Provide information and service to the public as needed and directed by the program manager.
Set up and maintain files, logs, and related technical information in the prescribed manner.
Assemble information for the supervisor’s use.
Enter and retrieve program data for programs housed at the One-Stop Shop.
Maintain records and reports for future review and use.
Maintain an inventory of equipment and property and schedule equipment maintenance.
Create and maintain databases of program participants.
Work with volunteers to administer program activities, which may include loading cars, taking and logging donations, and assisting participants seeking resources, skills, or donated goods.
Digitize databases according to the Program Manager’s needs.
As directed, assist with pantry management, volunteer management, and other duties.