One Stop Coordinator

Baylor University•Waco, TX

9h•Onsite

About The Position

A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities. Since 2011, Baylor has been named as one of the nation’s “ Great Colleges to Work For ”. Great Colleges to Work For® is one of the country’s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

Requirements

A bachelor's degree and two years of relevant experience are required.
Must be able to travel outside of the state of Texas.
Applicants must be authorized to work full-time in the United States.

Nice To Haves

Four years of relevant experience is preferred.
Additional education or experience will be considered in lieu of one another.

Responsibilities

Supervise a cohort of One Stop Representatives, including assisting in hiring, developing training that covers financial aid and student account topics, and coaching the team
Handle escalated inquires and makes outgoing calls to special populations
Manage daily correspondence and inquiries pertaining to students, interprets the needs of students while providing quality, personalized customer service for all enrollment service areas, and helps determine the most effective way to answer a student or parent's question
Assist in maintaining the One Stop policy and procedures manual and ensure compliance across One Stop documentation
Engage in professional development to ensure maintaining a thorough working knowledge of federal and institutional financial aid regulations and policies
Maintain a positive and professional attitude while answering phone calls for up to four hours per day
Assist in preparing and giving presentations
Develop communications to help streamline student experience at One Stop
Represent Baylor One Stop on Enrollment Management and other Baylor Committees/Task Forces
Track inquiry data and trends and providing updates to One Stop leadership
Help build and flourish relationships with One Stop leadership team and campus partners
Perform all other duties as assigned to support Baylor’s mission
Ability to comply with University policies
Maintain regular and punctual attendance