One Stop Coordinator
Baylor University•Waco, TX
•Onsite
About The Position
As a One Stop Coordinator, you will have the opportunity to assist in the day-to-day management and operation of the One Stop office. In this role you will work with the Assistant Director and One Stop Representatives to ensure prospective and current students and their families are served with excellence as they contact our office with educational questions related to financial aid, billing, and admissions.
Requirements
- A bachelor's degree and two years of relevant experience are required.
- Must be able to travel outside of the state of Texas.
- Applicants must be authorized to work full-time in the United States.
Nice To Haves
- Four years of relevant experience is preferred.
- Additional education or experience will be considered in lieu of one another.
Responsibilities
- Supervise a cohort of One Stop Representatives, including assisting in hiring, developing training that covers financial aid and student account topics, and coaching the team
- Handle escalated inquires and makes outgoing calls to special populations
- Manage daily correspondence and inquiries pertaining to students, interprets the needs of students while providing quality, personalized customer service for all enrollment service areas, and helps determine the most effective way to answer a student or parent's question
- Assist in maintaining the One Stop policy and procedures manual and ensure compliance across One Stop documentation
- Engage in professional development to ensure maintaining a thorough working knowledge of federal and institutional financial aid regulations and policies
- Maintain a positive and professional attitude while answering phone calls for up to four hours per day
- Assist in preparing and giving presentations
- Develop communications to help streamline student experience at One Stop
- Represent Baylor One Stop on Enrollment Management and other Baylor Committees/Task Forces
- Track inquiry data and trends and providing updates to One Stop leadership
- Help build and flourish relationships with One Stop leadership team and campus partners
- Perform all other duties as assigned to support Baylor’s mission
- Ability to comply with University policies
- Maintain regular and punctual attendance
Benefits
- medical, dental, and vision insurance
- generous time off
- tuition remission
- outstanding automatic retirement contributions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
