One Stop Operator

EDSI (Educational Data Systems, Inc.)•Erie, PA

About The Position

The One-Stop Operator will oversee daily operations and assist with implementing standardization across the region. This position will ensure successful integration of services from all funding streams to better serve customers and businesses. They will act as the MOU point of contact and a liaison with partners. Support and improve Career Center operations, data capture, customer flow, report writing and general operating capabilities. This position requires providing excellent customer experience and maintaining compliance with Federal, State, and local policies and procedures.

Requirements

Thorough knowledge of WIOA regulations and state policies
Project management experience
Experience in managing people, building and maintaining coalitions and partnerships
Ability to converse with a large range of professionals and demonstrate a positive, professional attitude
Skills and experience in providing career development assistance
Ability to prioritize tasks and document visits and contacts
Ability to demonstrate strong verbal and written communication skills
Ability to maintain flexibility as needs of contract or contractor require
Knowledge of Microsoft Office programs
Valid Driver’s License and an insured automobile are required

Nice To Haves

Bachelor's degree in business, economics, education or human resources, or related experience in business, management, professional training, adult teaching or sales or equivalent experience preferred

Responsibilities

Ensure there is meaningful access evident in the comprehensive center for all required programs provided by system partners, and for core partners in additional centers to ensure the effectiveness of the One-Stop system
Ensure the role of the One-Stop operator codified at WIOA Title 1, Section 121 (d); Title 20, Code of Federal Regulations, Part 678.620 is carried out as intended by regulations
Market/promote all WIOA services offered through the Job Centers
Provide overall coordination of partner efforts and communication with the SE WDB staff
Coordinate and participate in meetings with the WDB and prepare reports as required
Maintain relationships with and convene quarterly meetings with MOU partners
Develop MOUs with non-mandatory One-Stop partners as approved by the NWPA WDB
Assist in defining roles and responsibilities of partners required for the MOU
Ensure the center is in compliance with all Federal, State, WIOA, and NWPA WDB policies
Maintain compliance to all federal/state accessibility requirements and related policies
Work with the leadership team, contractor’s staff, and program staff to ensure customer flow, service delivery and data management are effective and efficient
Provide positive vision for required changes during program operation
Facilitate monthly direct reports to provide to the Director
Maintain accurate tracking information, which includes providing the Director sufficient data on performance and quality
Ensure program participants are given high quality customer service
Represent EDSI at conferences, meetings, and targeted social functions as required
Work under the guidance of supervisor to implement the regional vision