One Stop Representative

Baylor University•Waco, TX

About The Position

The Baylor University One Stop team is seeking a One Stop Representative to join the Enrollment Management team. This position serves as a front-line resource for prospective and current students, alumni, and their families, providing accurate, timely, student-centered guidance on admissions, financial aid, student accounts, and other enrollment services. Through customer service and problem-solving, the Representative supports Baylor’s enrollment and retention goals and provides a seamless student experience across multiple service channels. The position requires a high school diploma and one year of relevant experience. A bachelor’s degree and two years of relevant experience are preferred. Additional education or experience may be considered in lieu of one another. A valid U.S. driver license and a clear driving record of at least two years are required. The employee must be able to travel outside Texas. A hybrid work arrangement may be considered case by case. Applicants must be authorized to work full-time in the United States.

Requirements

High school diploma.
One year of relevant experience.
Additional education or experience may be considered in lieu of one another.
Valid U.S. driver license and a clear driving record of at least two years.
Ability to travel outside the state of Texas.
Authorization to work full-time in the United States.
Ability to comply with University policies and maintain regular, punctual attendance.

Nice To Haves

Bachelor’s degree.
Two years of relevant experience.

Responsibilities

Advise prospective, current, and alumni students and their families on admissions, financial aid, student accounts, and enrollment questions through in-person appointments, phone, email, chat, and other service channels.
Engage directly with students and families, provide individualized guidance, and respond to phone inquiries for up to approximately six hours during the workday, based on operational needs.
Resolve inquiries accurately and efficiently, escalating complex issues as appropriate.
Document student interactions, use university systems to research accounts and respond to inquiries, maintain accurate records, complete follow-up activities, and follow established service procedures.
Manage assigned responsibilities and support efficient workflows and timely, consistent service delivery.
Maintain working knowledge of university policies, procedures, and applicable federal and state regulations related to admissions, financial aid, student accounts, FERPA, and enrollment services.
Follow operational procedures and apply university policies consistently to ensure compliance with institutional, state, and federal requirements.
Participate in orientation programs, recruitment events, campus activities, special projects, departmental initiatives, and other student engagement opportunities as assigned.
Represent the One Stop professionally and provide student-centered service while fostering positive relationships with students and their families.
Collaborate with colleagues across the One Stop, Enrollment Management, and other university departments to support daily operations and a seamless student experience.
Participate in team meetings, training, and professional development opportunities.
Contribute to a positive and collaborative work environment.
Perform other duties as assigned to support Baylor’s mission.
Comply with University policies.
Maintain regular and punctual attendance.