Receptionist (730am-430pm)

The Millennium Group•Webster, TX

About The Position

The Millennium Group (TMG), a business process outsourcing firm providing print, mail, document scanning, reception, and office support services, is seeking a motivated and service-oriented Receptionist. The role supports reception and lobby operations, welcoming visitors, assisting with office navigation, handling calls, maintaining visitor and badge records, and helping keep public areas presentable and secure. The scheduled hours are 7:30 a.m. to 4:30 p.m. The Receptionist also provides administrative support, orders food and snacks, assists visitors with the iLobby system where applicable, submits monthly results to a direct manager, follows service-level agreements, and helps train new hires. The position requires professionalism, strong customer service and communication skills, flexibility, sound judgment, and the ability to handle multiple tasks and sensitive information.

Requirements

Reliable transportation.
Outstanding attendance.
At least one year of office experience.
One to three years of experience with Microsoft Office software, including Word, Excel, and Outlook.
Basic mathematical skills.
Ability to lift up to 50 lbs.
Ability to handle multiple projects and meet deadlines.
Strong work ethic; diplomatic, team-player, and service-oriented approach; ability to build strong working relationships.
Strong verbal communication and phone skills.
Exceptional customer service skills.
Professional demeanor, appearance, and attitude.
Ability to remain calm under pressure and demonstrate resilience.
Sound judgment and problem-solving ability.
Ability to handle confidential and highly sensitive material appropriately.
Flexibility and ability to adapt to an ever-changing work environment.
Assertive, resourceful, motivated, and willing to ask questions and take initiative without direction.

Nice To Haves

Customer service and/or office-related experience is preferred.

Responsibilities

Greet clients and visitors with a positive, helpful attitude and assist them with finding their way around the office.
Announce clients as necessary.
Maintain workplace security by issuing, checking, and collecting badges and maintaining visitor logs.
Answer, forward, screen, and route phone calls professionally.
Assist colleagues with administrative tasks and perform ad hoc administrative duties.
Order breakfast and lunch for meetings and snacks for the office.
Provide excellent customer service and maintain the reception area in a neat and orderly condition.
Maintain accurate records of phone calls, visitors, and badge activations.
Help visitors use the iLobby system, where applicable.
Be at the desk and ready to work at the scheduled time.
Submit monthly numbers, accomplishments, and opportunities to the direct manager.
Follow all SLAs.
Keep lobby areas, reception, meeting-room seating areas, corridors, and public spaces presentable.
Help with security by observing people arriving and leaving the premises.
Train and develop new hires.
Perform other duties as assigned by management.