Receptionist (730am-430pm)

The Millennium Group•Houston, TX

3d•$17 - $19

About The Position

The Receptionist greets and assists clients and visitors, supports office security and visitor management, answers and routes phone calls, and provides administrative and customer-service support. The role also helps keep reception and other public areas presentable, orders food and office snacks, maintains accurate records, submits monthly activity reports, follows service-level agreements, and trains new hires. The scheduled hours are 7:30 a.m. to 4:30 p.m.

Requirements

Reliable transportation.
Outstanding attendance.
At least one year of office experience.
One to three years of experience with Microsoft Office software, including Word, Excel, and Outlook.
Basic mathematical skills.
Ability to be flexible and adapt to changes in the work environment.
Strong work ethic; diplomatic, team-oriented, and service-oriented approach; and ability to build strong working relationships.
Ability to handle multiple projects at once and meet deadlines.
Ability to lift up to 50 pounds.
Superior verbal communication and phone skills.
Exceptional customer-service skills.
Professional demeanor, appearance, and attitude.
Ability to remain calm under pressure and demonstrate resilience.
Sound judgment and problem-solving ability.
Ability to appropriately handle confidential and highly sensitive material.
Assertive, resourceful, motivated approach, including willingness to ask questions and take initiative without direction.

Nice To Haves

Customer-service and/or office-related experience is preferred.

Responsibilities

Greet clients and visitors with a positive, helpful attitude and assist them with finding their way around the office.
Announce clients as necessary.
Support workplace security by issuing, checking, and collecting badges and maintaining visitor logs.
Answer, forward, screen, and route phone calls professionally.
Assist colleagues with administrative tasks and perform ad hoc administrative duties.
Order breakfast and lunch for meetings and snacks for the office.
Provide excellent customer service.
Keep the reception area neat and orderly and help ensure lobbies, meeting-room seating areas, corridors, and public spaces are presentable.
Maintain accurate records of phone calls, visitors, and badge activations.
Help visitors use the iLobby system, where applicable.
Be at the desk ready to work at the scheduled time.
Submit monthly numbers, accomplishments, and opportunities to the direct manager at the end of each month.
Follow all service-level agreements (SLAs).
Help monitor arrivals and departures and support security by serving as eyes and ears in the front-office area.
Train and develop new hires.
Perform other duties as assigned by management.