Receptionist

SCI Shared Resources•Arlington, TX

About The Position

The Receptionist welcomes client families and visitors at the front desk, greeting, directing, and announcing them courteously. The role answers, screens, and routes phone calls and provides general office support. It also helps maintain a comfortable, orderly environment for clients and supports the handling and organization of records and incoming items.

Requirements

High school diploma or equivalent.
Proficiency operating telephones, fax machines, and copiers.
Working knowledge of MS Office Suite.
Clear and professional speaking voice and tone.
Professional interpersonal skills to handle sensitive and confidential situations.
Demonstrated poise, tact, and diplomacy.
Ability to work a schedule that may include Saturday and/or Sunday and hours beyond standard business hours.

Nice To Haves

Six months of general office, receptionist, or administrative support experience.

Responsibilities

Greet guests and visitors and offer assistance upon their arrival.
Notify staff when appointments arrive and escort guests to the appropriate room.
Answer routine questions about services, products, directions, and related matters.
Immediately involve management in customer service or security issues.
Receive deceased belongings from families and follow chain-of-custody procedures.
Answer, screen, and route incoming calls to appropriate staff.
Provide beverages and other amenities for families as needed; may make coffee.
Maintain the guest waiting area, including disposing of trash, replacing tissues, and straightening furniture.
Receive incoming mail and packages.
Maintain organized and current electronic and paper files and records, such as deeds and trust files.
Perform light typing, proofreading, data entry, or printing as needed.