Receptionist (Rockefeller Center)

SPS North America•New York, NY

5d•$18 - $19•Onsite

About The Position

The Receptionist at Top of the Rock at Rockefeller Center provides prompt, courteous, and efficient service to corporate employees, clients, and visitors. The role greets and assists visitors, answers inbound calls and correspondence, and helps maintain a professional, safe, and enjoyable environment. The Receptionist is expected to learn and communicate information about Top of the Rock and Rockefeller Center and to anticipate guests’ needs. This position is performed onsite and requires availability for daytime, evening, weekend, and holiday hours. The role may also assist other workplace service areas according to operational needs, including mail and shipping, hospitality, and general office or facilities work. Duties can include supporting visitor access, light administrative tasks, meeting and conference-room setup, pantry and supply upkeep, and mail or package handling. Responsibilities may change as business needs evolve.

Requirements

High school diploma or equivalent required.
1–3 years of experience in reception, administrative, or customer service roles.
Proficiency in MS Office and standard office systems, including multiline phones, copiers, and scanners.
Strong written and verbal English communication skills.
Ability to multitask and manage priorities while maintaining composure.
Professional appearance and adherence to company policies.
Strong customer service and communication skills; professional demeanor; organizational and time-management skills; discretion and integrity; adaptability and problem-solving ability; dependability and a proactive, team-oriented approach.
Availability to work weekends and holidays.
Ability to lift up to 40 pounds and use a wheeled cart with a capacity of up to 60 pounds.
Manual dexterity to operate office equipment and ability to sit, stand, and walk for extended periods.

Nice To Haves

College coursework preferred.

Responsibilities

Provide high-quality customer service to employees, clients, and visitors.
Answer and route incoming calls professionally and efficiently, using discretion with confidential calls.
Greet and register visitors, ensure NDAs are completed, and issue temporary or replacement badges as needed.
Maintain accurate visitor logs and access-card records, and ensure loaned badges are returned.
Notify employees about deliveries or coordinate receipt with the Mail Room.
Provide light administrative support, including scheduling meetings, coordinating catering, and clerical tasks.
Maintain clean, organized reception and meeting areas, and replenish supplies in pantry, conference, and barista areas.
Monitor and order office and pantry supplies; assist with copy and print services and ensure equipment is functioning properly.
Update phone lists and train backup personnel on front desk procedures.
Maintain professionalism and confidentiality when handling sensitive matters.
Assist with hospitality and facilities tasks, including troubleshooting-ticket requests, supply ordering, and conference-room setup or takedown.
Assist with mail services as needed, including sorting and distributing mail and receiving and tracking packages.
Proactively support other office service functions and take initiative during downtime.