Receptionist

SPS North America•East Palo Alto, CA

About The Position

The Receptionist is the first point of contact and brand ambassador, responsible for providing a polished, welcoming guest experience and helping maintain a professional, well-run workplace. The role combines reception, communications, visitor access control, meeting support, and workspace upkeep. The Receptionist is cross-trained in Mail Services, Hospitality, and Facilities Support and is expected to be a dependable, detail-oriented team player who can adapt to varied office needs. This role is described as an entry point into Corporate Operations, with opportunities to learn new skills, cross-train, and pursue professional development. The position is for an existing vacancy. The expected pay range is $25.50–$25.50 USD; the final offer may depend on skills, experience, location, and other job-related factors.

Requirements

High school diploma or equivalent.
1–3 years of professional experience.
Strong English communication skills and a polished, professional manner.
Comfort using multi-line phone systems, PC/Mac environments, MS Office, scanners, copiers, and modern office technology.
Ability to walk and stand during the workday and occasionally lift up to 40 lbs.
Punctuality and reliability in completing assigned work hours.

Nice To Haves

Experience in reception, concierge services, high-end retail, or hospitality.

Responsibilities

Greet visitors warmly, manage the digital guest log, and ensure security protocols, including NDAs, are followed.
Route global calls and handle sensitive inquiries with discretion and a business-first approach.
Issue badges and manage access cards to support facility security.
Cross-train in and support Mail Services, Hospitality, and Facilities Support.
Arrange catering and set up technology-enabled conference rooms for meetings and events.
Keep reception, barista, and pantry areas clean, organized, and fully stocked.

Benefits

Career growth opportunities and cross-training.
Learning and development.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour per 30 hours worked. Amounts may increase based on tenure or account assignment.
Employee and client referral bonuses.
Medical, dental, and vision benefits.
HCFSA, DCFSA, and HSA plans.
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Education and entertainment discounts.
401(k) with matching.