RECEPTIONIST

Lutheran Services Carolinas•Wilmington, NC

12d•Onsite

About The Position

The Receptionist provides general office support through a range of clerical and administrative tasks. The role answers and directs telephone calls, greets visitors, distributes mail and packages, manages incoming information and correspondence, orders supplies, and completes other duties as assigned. The position also supports deposit processing, employee activities, donor correspondence, and accounts payable as needed. The posting lists the position as part time, while the overview describes it as full time. It states a schedule of Monday through Friday, five days per week, with shifts from 9:00 AM to 5:00 PM and work every other weekend. Pay is $18 per hour. The work is performed in standard office conditions at Trinity Landing in Wilmington, North Carolina.

Requirements

High school diploma or equivalent.
Understanding of customer service principles and practices.
Understanding of administrative and clerical procedures.
Excellent customer service and communication skills.
Proficiency with Microsoft Office products.

Responsibilities

Answer telephone calls courteously, using voicemail and forwarding calls as necessary.
Greet visitors, provide directions, and respond to requests from visitors and staff.
Sort and distribute mail and packages, and forward resident mail to the responsible party when needed or advised.
Coordinate the accounts receivable deposit process and complete deposits as required.
Distribute items related to employee activities, including birthday meal tickets, gift cards, and T-shirts.
Order office, copier, and printer supplies.
Submit service requests for equipment as needed.
Direct incoming information, including faxes and applications, to the appropriate individuals.
Send thank-you letters to donors and recipients of donations.
Assist with accounts payable duties when necessary.
Perform other duties as assigned by the supervisor.