Receptionist

Great Clips • Kannapolis, NC

12d • Onsite

About The Position

The Receptionist, also referred to as a salon coordinator, is the first point of contact for customers and supports stylists and salon management throughout the day. The role helps create a welcoming, comfortable, friendly, and professional salon experience by greeting customers, keeping the salon clean and organized, providing accurate wait times, and helping manage guest flow. It is an active, customer-facing position that requires standing for most of the shift.

Training is provided on salon systems, customer service, and daily operations. No prior salon experience or cosmetology or barber license is required. Current cosmetology and barber students are encouraged to apply, and the role may provide salon experience for people exploring a future career in the industry. Depending on licensure and interest, there may be opportunities to move into stylist, leadership, or other salon roles.

Great Clips salons are independently owned and operated by third-party franchisees, who are responsible for hiring and personnel matters. Employee offerings such as medical benefits and paid time off may be available at certain locations.

Requirements

• Friendly, professional approach to customer service.
• Strong communication and interpersonal skills.
• Ability to stay organized and manage multiple tasks.
• Reliability and a positive attitude.
• Comfort using basic technology and learning new systems.
• Team-first mindset and willingness to support salon operations.
• Ability to stand for the majority of the shift.
• No prior salon experience is required; training is provided.
• No cosmetology or barber license is required.

Nice To Haves

• Current cosmetology or barber students are encouraged to apply.
• Interest in exploring a future career in the salon industry.

Responsibilities

• Greet customers and serve as their first point of contact.
• Create a comfortable, friendly, and professional environment for customers.
• Support stylists and salon management throughout the day.
• Keep the salon and front area clean and organized.
• Provide accurate wait times and help manage the flow of guests.
• Support daily salon operations and use salon systems.

Benefits

• Great, reliable hourly wage.
• Flexible scheduling with dependable retail hours.
• Team environment where salon staff help each other succeed.
• Opportunity to create positive connections with customers and teammates.
• Clear processes and training for front-desk responsibilities.
• Experience working in a professional salon setting.
• Opportunities to grow into other salon roles, if desired.
• Innovative salon technology, including Online Check-In and the Great Clips App.
• Medical benefits may be available at certain locations.
• Paid time off (PTO) may be available at certain locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed