Receptionist

The Palace Group•Weston, FL

11d•Onsite

About The Position

The Receptionist serves as the first point of contact at Palace at Weston, an independent living, assisted living, and memory care community. The role focuses on answering and directing calls, welcoming and assisting residents, families, visitors, and guests, and creating a positive first impression. The Receptionist also monitors entry and exit activity, keeps the lobby orderly, reports unusual incidents to management, and provides clerical support to administrative staff. The position requires English and Spanish communication skills, computer literacy, and flexibility to work weekends, holidays, and emergencies.

Requirements

Previous experience involving public contact, such as customer service, is desirable.
Excellent verbal and written communication skills in English and Spanish.
Ability to operate a multi-line telephone system.
Computer literacy, including extensive knowledge of Microsoft programs.
High school degree or equivalent required.
Polite, responsible, outgoing, punctual, resourceful, accurate, and detail-oriented.
Flexible work schedule; must be available to work weekends, holidays, and emergencies.
Ability to work under pressure and multitask.
Ability to understand and carry out instructions in written, oral, or diagram form using common sense.
Self-motivated, with a strong work ethic and ability to work independently and as part of a team.
Enjoys teamwork.

Nice To Haves

College education preferred.

Responsibilities

Answer calls using proper telephone etiquette and direct them politely to the appropriate person.
Make a positive first impression and provide effective customer service.
Promote positive public relations with residents, family members, and guests.
Interact with residents and greet incoming visitors.
Direct visitors to the appropriate locations.
Remain attentive to surroundings and assist as necessary.
Monitor incoming and outgoing persons at the doors.
Maintain the lobby in an orderly, clutter-free condition.
Report unusual incidents to management.
Provide clerical support to administrative staff.