Receptionist - 180 House, Central London

Soho House•Temple, TX

5d•Onsite

About The Position

The Receptionist at Soho House’s 180 House in Central London delivers front-of-house service and supports the day-to-day coordination of Club operations. As the first point of contact for members and guests, the Receptionist helps create a welcoming, seamless experience, with discretion, efficiency, and elegance. The role includes welcoming members and guests, handling a high volume of calls and inquiries, sharing accurate information about the Club’s facilities and offerings, maintaining a clean and safe reception area, assisting with guest lists and belongings, resolving guest concerns, and communicating feedback to management. The Receptionist also supports the training of new hires in Soho Standards and expected service practices.

Requirements

2–3 years’ experience in a front desk role.
Experience in luxury hospitality or private members’ clubs.
Strong leadership and team coordination skills.
Excellent verbal and written communication skills.
Proficiency in reservation systems such as Opera, OpenTable, or equivalent.
Ability to remain calm under pressure and resolve issues with a guest-first mindset.

Responsibilities

Welcome members by name when known and greet guests hospitably.
Answer high-volume phone lines and handle calls and inquiries about restaurant, rooftop, and cinema reservations, general information, deliveries, and messages for members and employees.
Provide accurate information about menus, operating hours, amenities, availability, and pricing.
Maintain a clean, sanitary, and safe reception area, desk, and coat-check closet.
Perform Guest List duties on the floor, in the Club, or on the Rooftop, where applicable.
Support guests, redirect inquiries, and resolve issues in real time, ensuring concerns are addressed and action items are set.
Assist guests with retrieving coats and other belongings.
Build relationships with members and guests, and communicate warning signs and positive feedback to management.
Contribute to a fun, positive atmosphere by being approachable and professional.
Assist management with new hires by training them in Soho Standards and expected daily service practices.
Maintain current knowledge of facilities, offerings, events, and policies so guests can be informed confidently.

Benefits

Weekly pay.
Team meal while on shift, prepared by the chefs.
Soho Friends Membership.
50% team discount on food and drink, seven days a week.
Staff room rates.
Health Cash Plan, with the option to add up to two dependents.
Dental Plan, with the option to add up to two dependents.
Birthday day off after one year of continuous service.
Up to 50% staff discount on Cowshed and Soho Home.
Two paid days per year to support a charity of the employee’s choice, in conjunction with Soho Impact.
Free counselling sessions.
Cookhouse & House Tonic food and drink training, events, and opportunities.
Continuous training for personal and professional development.
Monthly team events, including fitness sessions, cinema screenings, and art classes.
Competitive compensation packages with global benefits and perks.