Head Receptionist - 180 House, Central London

Soho House•Temple, TX

About The Position

At Soho House, the Head Receptionist leads the front desk team in delivering welcoming, seamless, high-standard service to hotel guests and members. As the first point of contact, the role oversees check-in and check-out, guest queries, and the daily flow of reception operations. The Head Receptionist sets service standards, trains the team, and ensures procedures align with the club’s values.

Requirements

2–3 years’ experience in a hotel receptionist or front desk supervisory role.
Strong leadership and team coordination skills.
Excellent verbal and written communication skills.
Proficiency in hotel reservation systems, such as Opera, Protel, or equivalent.
Ability to remain calm under pressure and resolve issues with a guest-first mindset.

Nice To Haves

Experience in luxury hospitality, boutique hotels, or private members clubs.

Responsibilities

Supervise daily front desk operations, including check-in, check-out, and guest service interactions.
Lead and train reception staff to provide warm, professional, and efficient guest service.
Ensure accurate bookings and reservations using the property management system.
Handle escalated guest queries and complaints professionally and discreetly.
Maintain a strong front desk presence, supporting and mentoring junior staff.
Liaise with housekeeping, concierge, security, and management to coordinate the guest experience.
Conduct shift briefings and ensure clear, complete handovers.
Prepare reports on guest feedback, room availability, and operational performance.
Monitor grooming standards, team etiquette, and adherence to club protocols.
Support recruitment, onboarding, and scheduling of the front office team.
Maintain up-to-date knowledge of facilities, offerings, events, and policies to inform guests.

Benefits

Weekly pay.
Team meal while on shift, prepared by the chefs.
Soho Friends Membership.
50% team discount on food and drink, seven days a week.
Staff room rates.
Health Cash Plan, with the option to add up to two dependents.
Dental Plan, with the option to add up to two dependents.
Birthday day off after one year of continuous service.
Up to 50% staff discount on Cowshed and Soho Home.
Two paid days per year to support a charity of your choice, in conjunction with Soho Impact.
Free counselling sessions.
Cookhouse & House Tonic food and drink training, events, and learning opportunities.
Continuous training for personal and professional development.
Monthly team events, including fitness sessions, cinema screenings, and art classes.