Receptionist Day Shift

Mercyhealth Wisconsin and Illinois•Lake Geneva, WI

21h•$17 - $25

About The Position

The Receptionist provides front-desk and clerical support, answers and routes telephone calls and messages, welcomes visitors, and shares information about the organization, physicians, and services. The role also supports office operations by handling mail and publications, maintaining supplies and fax machines, and preparing documents as needed. The position performs patient appointment scheduling and registration in Epic. Duties include verifying and updating patient demographics and insurance, collecting required forms and payments, assisting patients with MyChart, responding to MyChart messages, maintaining patient privacy, preparing daily routes, correcting registration errors, and managing waitlists, no-shows, and cancellations. The Receptionist also completes daily cash reconciliation and follows cash-handling procedures. The role requires some independent judgment within standard practices and procedures. The Receptionist may work flexible hours or overtime during peak periods and may be assigned to alternate locations.

Requirements

High school diploma or equivalent preferred.
Previous medical reception or reception experience preferred.
Basic keyboard skills and medical terminology preferred.
Good interpersonal and written communication skills.
Some independent judgment is required, with alternatives limited by standard practices or procedures.

Nice To Haves

Basic knowledge of Epic preferred.

Responsibilities

Answer incoming telephone calls, determine callers’ needs, forward calls to appropriate personnel, and route Epic messages to nursing and providers as appropriate.
Retrieve voicemail messages and forward them to appropriate personnel.
Answer questions about the organization, physicians, and available services, including providing addresses, directions, and other information.
Welcome on-site visitors, determine the nature of their business, announce them to appropriate personnel, monitor visitor access, and issue passes when required.
Receive, sort, and route mail; maintain and route publications.
Order, receive, and maintain office supplies.
Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
Prepare and print fax cover sheets, memos, correspondence, reports, and other documents as needed.
Perform other clerical duties as needed.
Schedule patient appointments and complete patient registration check-in processes in Epic.
Load, verify, and update patient demographic information and insurance coverage.
Collect signed HIPAA and Consent for Treatment documents, update the interactive face sheet, and send documents to Medical Records for scanning.
Review Epic alerts and refer patients to a PFC when necessary.
Collect and post co-payments and other self-pay obligations in Epic; provide self-pay estimates when appropriate.
Perform online payment posting and cashiering functions in Epic, process payments and deposits according to the Cash Handling Policy, complete daily closing reports, and balance the individual cash drawer daily.
Count petty cash in and out daily and record it appropriately.
Assist patients with MyChart signup and activation, and reply to and close MyChart messages in a timely manner.
Safeguard patient privacy and confidentiality in accordance with MHS policies.
Prepare daily routes for upcoming appointments and frontline registration.
Review daily work queues and correct identified patient registration errors.
Use Epic waitlists based on provider preference and review and update daily no-shows and cancellations.
Apply Critical Moments of Service techniques and standards.
Ensure reception and lobby areas are maintained and clean.
Perform other assigned duties and work at alternate locations when required.