RECEPTIONIST- Ortho AGH

Artesia General Hospital•Artesia, NM

9d•$15 - $19•Onsite

About The Position

The Receptionist provides a broad range of clerical functions for physicians and patients and works for multiple physicians. The position requires travel between Artesia and Carlsbad. The receptionist supports patient intake and front-office operations by greeting patients and visitors, answering and directing calls, managing referrals and appointments, registering patients, maintaining demographic and insurance information, preparing charts, and coordinating with clinical staff. The role also handles point-of-service payments, daily cash reconciliation and deposits, appointment follow-up, mail, and other basic clerical duties. Team members are expected to support Artesia General Hospital’s mission of providing high-quality healthcare and to embody its values of service, excellence, respect, virtuousness, innovation, community, and education.

Requirements

High school diploma or equivalent.
Customer service experience.
Computer experience and basic computer skills.
Basic math skills.
Knowledge of office equipment and ability to handle multiple telephones.
Ability to demonstrate basic knowledge and skills for identifying age-specific patient needs relevant to the position.

Nice To Haves

Experience in a healthcare setting is preferred.

Responsibilities

Work for multiple physicians and travel to Artesia and Carlsbad.
Greet patients, visitors, and co-workers promptly, courteously, and professionally.
Obtain all appropriate forms.
Answer phone calls, assess callers’ needs, and direct calls to the appropriate personnel.
Pull charts containing patient information, messages, or medication refill requests for the back office.
Review referrals and schedule patients in a timely manner.
Schedule new-patient and return appointments in the computer system according to physician or office guidelines.
Cancel or reschedule appointments when physician schedules change and notify appropriate clinical personnel.
Obtain and update demographic and insurance information, including workers’ compensation information, and copy insurance cards for patient files.
Register patients completely and accurately in accordance with regulatory requirements, updating information when needed.
Register new patients and prepare and organize new-patient charts.
Notify clinical staff when patients arrive and place charts in appointment order.
Prepare charts for next-day appointments and print schedules as needed.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of the visit, and issue receipts.
Count the money drawer daily and complete the daily reconciliation form.
Take daily deposits to assigned personnel or the bank.
Send daily patient counts and related information, including nursing, no-shows, cancellations, and completed visits.
Follow up on no-show and canceled appointments.
Check mail and perform basic clerical duties as required.
Handle information and data within the scope of the position with appropriate confidentiality and security.
Cooperate fully in Risk Management, Quality Management, and Safety activities and investigations.
Perform additional responsibilities as assigned.