RECEPTIONIST - ORTHO

Horizon Health•Paris, IL

6d•$15 - $21

About The Position

The Receptionist supports Horizon Health’s orthopedic clinic by answering and routing phone calls, scheduling appointments, creating patient cases, and collecting appropriate information from patients. The role requires effective communication to clarify patient needs and an understanding of provider appointment requirements. The receptionist also provides customer service, routes urgent or emergent calls to nursing staff according to established guidelines, prepares messages for clinical staff, performs clerical duties, and answers basic insurance and financial questions.

Requirements

High school graduate.
Excellent customer service skills.

Nice To Haves

At least one year of general office experience.

Responsibilities

Determine the type of appointment requested or needed, review provider scheduling availability and mix, and schedule appointments using appropriate guidelines.
Provide excellent customer service, including diffusing difficult patient encounters.
Assess whether calls are urgent or emergent by listening to patients and following established guidelines, then transfer calls to a nurse when appropriate.
Compose messages for physicians, providers, nurses, or other medical staff based on patient requests.
Perform clerical duties, including scheduling new-patient appointments, processing self-referral requests, and calling patients to cancel or reschedule appointments.
Answer basic insurance and financial questions and refer more difficult questions to billers.
Work closely with patient advisory and/or nursing staff to support timely and effective appointment scheduling.
Perform other activities in support of the hospital’s goals and objectives as required.