Medical Receptionist/Ortho: FT Days

Firelands Health•Sandusky, OH

About The Position

The Medical Receptionist/Ortho performs front-desk and administrative duties for an assigned practice, with possible coverage of other practice sites. The role welcomes patients and visitors, routes telephone calls, schedules appointments, maintains patient information and records, verifies insurance coverage, and obtains prior authorizations and pre-certifications as needed. It also supports accurate billing and collections by processing payments, maintaining financial records, and helping keep accounts receivable current. The receptionist coordinates referrals and medical records, supports patients and medical staff, helps maintain an orderly waiting area and adequate supplies, and follows applicable privacy, health, safety, and practice guidelines. The position also supports practice incentive program goals and is expected to demonstrate the organization’s core values and strong communication, organizational, analytical, and technical skills.

Requirements

High school graduate; vocational education preferred.
Experience in a medical ambulatory setting.
Current CPR certification, or obtain certification within three months of employment and maintain it.
Proficiency using personal computers and strong typing skills.
Provide proof of identity and authorization to work in the United States.
Complete annual tuberculin testing; initial testing upon hire consists of a two-step tuberculin test, symptom survey, or chest x-ray.
Elect to receive the Hepatitis vaccine or sign a waiver declining it due to prior vaccination.
Possess a valid State of Ohio motor vehicle operator’s license and be insurable under the Firelands auto policy.
Provide proof of personal automobile liability insurance coverage upon request.
Successfully complete a 90-day get-acquainted period.

Nice To Haves

Vocational education.
Skill in Microsoft Outlook, Excel, and Word.

Responsibilities

Greet patients, vendors, and visitors and notify appropriate staff of their arrival.
Answer and screen calls according to clinic guidelines, route incoming calls, and place outgoing calls.
Schedule and maintain patient appointments.
Obtain, verify, update, and scan patient information and provide support services to patients and medical staff.
Verify current patient insurance coverage through insurance websites and obtain accurate insurance information at each visit.
Collect and post co-pays and past-due balances, complete necessary forms, and obtain signatures as needed.
Obtain prior authorizations and pre-certifications as needed.
Manage referrals through the EMR.
Follow incentive guidelines and help the practice meet program goals, including Meaningful Use and Patient Centered Medical Home.
Perform daily banking through Virtual Merchant and FRMC cashiers, and prepare a daily financial spreadsheet for the practice.
Ensure timely, accurate, and complete submission of information to the Central Billing Office.
Use collection management reports and collection techniques to keep accounts receivable current and notify patients of account status and payments due.
Identify potential red-flag identity theft patterns and report potential threats to the Privacy Officer.
Request, locate, send, and receive patient medical records according to applicable guidelines.
Maintain a clean, orderly waiting area, including the patient message board, children’s area, and reading materials.
Organize and maintain an inventory system to ensure adequate supplies, emphasizing patient care and cost containment.
Practice all facets of Health & Safety and demonstrate competence in the application of core values and relevant professional skills.
Assist in covering other practice sites as needed.