Medical Receptionist: FT Days

Firelands Health•Bellevue, OH

About The Position

The Medical Receptionist performs front-desk and administrative duties for an assigned medical practice, with possible coverage at other practice sites. The role welcomes patients, vendors, and visitors; routes telephone calls; schedules appointments; and obtains and verifies current patient insurance information. It also supports billing and account collection, referrals, prior authorizations, medical-record requests, daily financial processing, and the maintenance of an orderly, adequately supplied waiting area. The position provides support to patients and medical staff and follows applicable health, safety, privacy, and practice guidelines.

Requirements

High school graduate; vocational education preferred.
Experience in a medical ambulatory setting.
Current CPR certification or ability to obtain it within three months of employment and maintain it.
Proficient with personal computers and strong typing skills.
Must provide proof of identity and authorization to work in the United States.
Must undergo annual tuberculin testing; initial testing upon hire consists of a two-step tuberculin test, symptom survey, or chest x-ray.
Must elect to receive the Hepatitis vaccine or sign a waiver declining it due to prior vaccination.
Valid State of Ohio motor vehicle operator’s license and insurability under the Firelands auto policy.
Must provide proof of personal automobile liability insurance coverage upon request.
Successful completion of a 90-day get-acquainted period.

Nice To Haves

Vocational education.
Skill with Microsoft Outlook, Excel, and Word.

Responsibilities

Greet patients, vendors, and other visitors and notify appropriate staff of their arrival.
Answer and route incoming calls, place outgoing calls, screen callers, and direct them promptly according to clinic guidelines.
Schedule and maintain patient appointments.
Obtain, verify, update, and scan patient information; provide support services to patients and medical staff.
Verify current insurance coverage through insurance websites and obtain pre-certifications or prior authorizations as needed.
Collect and post co-pays and past-due balances, complete necessary forms, and obtain signatures as needed.
Manage referrals through the EMR.
Follow incentive guidelines and help the practice meet program goals, including Meaningful Use and Patient Centered Medical Home.
Perform daily banking through Virtual Merchant and FRMC cashiers and prepare a daily financial spreadsheet for the practice.
Ensure timely, accurate, and complete submission of information to the Central Billing Office.
Use collection management reports and collection techniques to keep accounts receivable current; notify patients about account status and payments due.
Identify potential Red Flag identity-theft patterns and report threats to the Privacy Officer.
Request, locate, send, and receive patient medical records according to applicable federal, state, or local guidelines.
Maintain a clean and orderly waiting area, including the patient message board, children’s area, and reading materials.
Organize and maintain an inventory system to ensure adequate supplies, with emphasis on patient care and cost containment.
Demonstrate competence in applying core values and in communication, professionalism, organization, analysis, and technical and professional skills.
Practice all facets of health and safety.
Assist in covering other practice sites as needed.