Medical Receptionist: FT Days

Firelands Health Careers•Bellevue, OH

About The Position

The Medical Receptionist performs a variety of administrative and patient-support duties at an assigned medical practice and may assist at other practice sites. The role welcomes patients, vendors, and visitors; manages calls and patient appointments; maintains accurate patient, insurance, and financial records; and supports timely billing and current accounts receivable. The receptionist also helps the practice meet incentive-program goals, maintains patient records and supplies, and supports a clean and orderly waiting area. Firelands Health is a locally managed, not-for-profit healthcare provider serving the Sandusky Bay region. Its mission is to provide excellent healthcare, promote community wellness, and improve the lives it serves. The organization describes its core values as Attitude, Commitment, and Enthusiasm. This is a full-time, day-shift position. A $1,500 retention bonus is noted. Benefits mentioned include tuition reimbursement, loan forgiveness, medical, dental and vision insurance, paid time off, a 401(k), health and wellness offerings, and monthly employee events.

Requirements

High school graduate; vocational education preferred.
Experience in a medical ambulatory setting.
Current CPR certification, or obtain it within three months of employment and maintain it.
Proficient in using personal computers and possess strong typing skills.
Provide proof of identity and authorization to work in the United States.
Complete annual tuberculin testing; initial testing upon hire consists of a two-step tuberculin test, symptom survey, or chest x-ray.
Must possess a valid State of Ohio motor vehicle operator’s license and be insurable under Firelands’ auto policy.
Provide proof of personal automobile liability insurance coverage upon request.
Successfully complete a 90-day get-acquainted period.

Nice To Haves

Vocational education.
Skill in Microsoft Outlook, Excel, and Word.

Responsibilities

Greet patients, vendors, and visitors and notify appropriate staff of their arrival.
Operate the telephone console, route incoming calls, and place outgoing calls; screen and direct calls according to clinic guidelines.
Schedule and maintain patient appointments.
Obtain, verify, update, and scan patient information; provide support services to patients and medical staff.
Verify current insurance coverage through insurance websites and obtain accurate insurance information at each visit.
Collect and post co-pays and past-due balances, complete necessary forms, and obtain signatures.
Obtain prior authorizations and pre-certifications as needed.
Manage referrals through the EMR.
Follow incentive guidelines and help the practice meet program goals, including Meaningful Use and Patient Centered Medical Home goals.
Perform daily banking through Virtual Merchant and FRMC cashiers and prepare a daily financial spreadsheet for the practice.
Ensure timely, accurate, and complete submission of information to the Central Billing Office.
Use collection management reports and collection techniques to keep accounts receivable current and notify patients of account status and payments due.
Identify potential red-flag identity-theft patterns and report potential threats to the Privacy Officer.
Request, locate, send, and receive patient medical records in accordance with applicable federal, state, or local guidelines.
Maintain a clean, orderly waiting area, including the patient message board, children’s area, and reading materials.
Organize and maintain an inventory system to ensure adequate supply levels, with attention to patient care and cost containment.
Demonstrate the organization’s core values and follow health and safety practices.
Demonstrate communication, professionalism, organizational, analytical, and technical/professional competence in serving the customer population.