Medical Receptionist - GYN - FT

Three Crosses Regional Hospital•Las Cruces, NM

About The Position

Three Crosses Regional Hospital is seeking a Medical Receptionist for its GYN clinic. The role welcomes patients and visitors, checks patients in and out through the Electronic Health Record system, answers calls and relays messages, and handles referrals, orders, scheduling, patient reminders, charge collection, and follow-up. The receptionist is expected to uphold professional and ethical standards, support the hospital's mission, vision, and values, and contribute to a patient-centered culture and the safety and well-being of patients and staff. The position requires knowledge of health care systems and the ability to work with and support a diverse workforce.

Requirements

High school diploma or GED equivalent.
At least one year of experience as a receptionist.
Meet all Employee Health Requirements.
Knowledge of health care systems.
Demonstrated ability to interact, relate to, work with, and support the activities of a diverse workforce.

Nice To Haves

One year of experience in a health care environment.

Responsibilities

Welcome patients, vendors, pharmaceutical representatives, and other visitors to the medical office.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Scan pertinent patient information, including authorizations and identification, into the electronic health record system.
Record and update financial information and record and collect patient charges.
Use medical office software to schedule new and follow-up appointments.
Call patients to confirm or remind them of appointments and provide instructions about arrival and documents to bring.
Answer incoming calls and voicemails, send messages, and follow up as appropriate.
Contact and verify insurance for scheduled patients.
Send correspondence and releases of information to external providers to ensure the office receives data in a timely manner.
Assist patients with forms and answer their questions.
Keep waiting and reception areas clean and inviting.
Attend staff meetings as needed.
Perform other duties as assigned.