Receptionist - Ortho

Horizon Health•Paris, IL

About The Position

Horizon Health is a Critical Access, Rural Health Facility with 25 inpatient beds in Paris, Illinois, and outpatient clinic settings in Paris and surrounding cities. The Receptionist supports the Ortho clinic by answering and routing calls, scheduling appointments, creating patient cases, and collecting appropriate information from patients. Strong communication skills are important for clarifying patient needs and understanding provider appointment requirements. The role requires determining the type of appointment needed, applying scheduling guidelines, and providing excellent customer service, including during difficult encounters. The Receptionist listens for urgent or emergent concerns and transfers calls to a nurse when appropriate. Additional duties include composing messages for providers and clinical staff, performing clerical work, answering basic insurance and financial questions, and coordinating with patient advisory and nursing staff to support timely appointment scheduling. Other activities may be required in support of the hospital’s goals and objectives. The schedule is Monday through Thursday, 7:30 a.m. to 4:30 p.m., and Friday, 7:30 a.m. to 12:00 p.m. Pay ranges from $15.000 to $20.603 per hour, based on applicable years of experience. Horizon Health offers a total compensation and benefits package.

Requirements

High school graduate.
Excellent customer service skills.
At least one year of general office experience is preferred.

Nice To Haves

At least one year of general office experience.

Responsibilities

Determine the type of appointment requested or needed, review provider scheduling availability and mix, and make appointments according to applicable guidelines.
Provide superior customer service to patients, including helping to diffuse difficult encounters.
Listen to patients, determine whether calls are urgent or emergent by following established guidelines, and transfer calls to a nurse when appropriate.
Compose messages for physicians, providers, nurses, or other medical staff based on patient requests.
Perform clerical duties, including scheduling new-patient appointments, processing self-referral requests, and calling patients to cancel or reschedule appointments.
Answer basic insurance and financial questions and refer more difficult questions to billers.
Work closely with patient advisory and/or nursing staff to support timely and effective appointment scheduling.