Receptionist - Clinic

Beloit Health System•Beloit, WI

27d•Onsite

About The Position

Beloit Health System is hiring a Receptionist for the Beloit Clinic Registration department. The role answers incoming calls, checks in and checks out patients, schedules appointments, records messages, and directs patients to the appropriate areas. It also handles patient registration and demographic updates, insurance information and verification, copayments and other payments, required forms, follow-up appointments, and referrals of billing or account questions to the appropriate department. The Receptionist coordinates appointment changes and physician schedule updates with nursing staff and physicians, follows account-status instructions, and performs opening, closing, and rotating Saturday duties. The position requires accurate and efficient computer use, attention to productivity and quality benchmarks, and professional service to a diverse patient population in a fast-paced, interruption-prone environment.

Requirements

High school graduate or equivalent required.
Excellent organizational, verbal communication, and interpersonal skills for working with patients, the public, and staff.
Ability to work with a diverse patient population.
Ability to read, write, add, subtract, and alphabetize.
Computer literacy.
Accuracy and attention to detail.
Flexibility and ability to work in a fast-paced, interruptive environment.
Ability to multitask and prioritize work.
Ability to maintain control and professionalism.

Nice To Haves

Medical terminology and/or medical clinic reception experience preferred.

Responsibilities

Answer incoming telephone calls promptly and courteously; accurately record information when scheduling appointments and taking messages.
Check in patients, including selecting guarantors, updating demographic information, entering and verifying insurance, collecting copayments, and scanning insurance cards.
Direct patients to the correct waiting area and verify that the required NPP signature is on file; obtain signatures and update the system when needed.
Check patients out after physician visits or procedures and schedule necessary follow-up appointments according to physician guidelines.
Represent physicians' practices in an accommodating manner when scheduling appointments.
Participate in opening and closing responsibilities and a rotating Saturday schedule.
Set up system information for new patient accounts and follow instructions on account status, alerting appropriate personnel about delinquent accounts when appointments are scheduled.
Collect cash, check, debit, and credit card payments accurately; enter payments into the computer system and print receipts.
Refer questions about insurance, billing, patient accounts, payments, and record transfers to the appropriate department.
Attend to physician needs regarding work-ins, cancellations, rescheduling, and appointment confirmations as directed by nursing staff or physicians.
Meet established productivity benchmarks and quality and quantity standards.
Update patient data in the computer system, including addresses and phone numbers.
Inform patients of physician schedule changes, such as delays, based on information from the nurse.
Prepare the desk for the next day by completing closing tasks, updating physician directives and computerized schedules, clearing confidential patient information, organizing routing tickets, and stocking needed supplies and equipment.
Direct dissatisfied customers to Clinic Manager Patient Relations/Reception as necessary.
Use the software applications appropriate to the position accurately and efficiently.