Receptionist

Covenant Living Communities and Services•Evanston, IL

1d•Onsite

About The Position

Covenant Living, a nationwide family of Continuing Care Retirement Communities, is seeking a Receptionist. This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way. The ideal candidate will have a pleasant personality and telephone voice, the ability to remain calm in an emergency situation, and complete confidentiality when circulating general information. Interest in and desire to work with older adults is essential.

Requirements

High school education or equivalent.
One year of secretarial training or clerical experience.
Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
Knowledge of computers including Microsoft Office Suite.

Nice To Haves

Pleasant personality and telephone voice.
Ability to remain calm in an emergency situation.
Complete confidentiality when circulating general information.
Interest in and desire to work with older adults.

Responsibilities

Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner.
Transfer calls appropriately.
Take messages when the individual requested (resident or staff) is not available.
Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, completes resident checks as appropriate to specific desk.
Provide information to all visitors and see that they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
Ensure that reception desk and lobby are kept clean and organized after each shift.
Facilitate transportation requests to appropriate staff, coordinate and communicate the timing of transportation to residents and staff.
Place courtesy calls to residents to remind them of transportation trips.
Assist residents in signing up for programs and activities and collect payment.
Is knowledgeable about all office equipment and is able to demonstrate how to use it to other staff, monitors equipment, reports supply need and issues to Lead Receptionist.
Sell postage stamps to residents and staff, receive packages and mail, sort mail and log in packages, inform residents/staff of packages to pick up.
Facilitate maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations.
Complete monthly charge sheets in accordance to procedure.
Support other departments in clerical duties as assigned by the Administrative Services Coordinator.
Support the Lead Receptionist in clerical duties and maintenance of the reception area.
Balance cash register/drawer including cash receipts and checks that have been cashed for individuals at the desk.