Receptionist

Duly Health and Care • Downers Grove, IL

1d • Onsite

About The Position

The Receptionist will be responsible for managing the front desk operations, welcoming guests, employees, and clients, and handling phone calls and emails. This role also involves administrative tasks such as managing mail, maintaining office security, and keeping records of office expenses. The ideal candidate will have a friendly and approachable demeanor, strong organizational and communication skills, and the ability to multitask effectively in a fast-paced environment.

Requirements

• High school diploma or GED
• Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, and understanding customer service principles.
• Organization: Able to provide order and structure to daily processes and work environment.
• Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
• Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
• Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving.
• Team Work: Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
• Computer Proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.

Nice To Haves

• One year experience in customer service setting
• Able to type a minimum of 30 wpm

Responsibilities

• Welcome guests, employees, and clients who arrive at the office and direct as required.
• Answer phone calls and emails sent to the main office and provide inter-office messages as requested.
• Order front office supplies and keep inventory of stock.
• Ensure reception area is clean and presentable.
• Send and receive email, documents, and packages. Distribute items to mailboxes and offices as requested.
• Receive, sort, and distribute daily mail/deliveries, delivering to offices as required.
• Provide basic and accurate information in-person and via phone/email.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Keep updated records of office expenses and costs.
• Perform other clerical receptionist duties such as filing, photocopying, etc.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED