Receptionist

The US Oncology Network•Peoria, IL

15h•Onsite

About The Position

Illinois CancerCare is seeking a friendly, detail-oriented Front Office Receptionist for its Peoria clinic team. The Receptionist is the first point of contact for patients and guests and helps provide a welcoming, smooth experience from check-in through registration. The role supports patient intake by collecting and updating patient information, assisting with required forms, verifying insurance, and coordinating with clinical and registration staff. Work is performed in an office environment with contact with patients and the public.

Requirements

High school diploma or GED.
Strong customer service and communication skills.
Ability to multitask and remain calm in a fast-paced environment.
Ability to meet the physical demands described, including prolonged sitting and computer use; occasional stooping, bending, stretching, and lifting files or paper weighing up to 30 pounds; manual dexterity to use office equipment; vision correctable to 20/20; and hearing in the normal range for telephone contacts.

Nice To Haves

Experience in a medical office setting.

Responsibilities

Greet patients, family members, guests, and members of the public entering the main Peoria campus.
Check in patients, verify demographic information, and notify Patient Registrars immediately of insurance changes before directing patients to the next department.
Collect copayments or document why payment was not collected in the billing system, and collect ABN payments as instructed.
Communicate with clinical departments or seek appropriate information about patient concerns and needs before directing patients to the next department.
Complete new-patient registration for Peoria and clinic patients, including obtaining completed and signed paperwork, copies of insurance cards and identification, and a patient photo for the chart; update information in the EMR and billing software.
Explain and obtain signatures on the Patient Financial Agreement, HIPAA Privacy Notice, E-Prescribing Consent form, and Release of Medical Information form.
Identify indigent patients or potential reimbursement problems and direct relevant information; provide patients with information about Financial Hardship.
Follow up with clinic staff and patients to ensure collected data is complete.
Assist with basic billing questions and payments, walk-in patients, and the year-end and beginning-of-year insurance rush.
Keep the lobby neat and orderly.
Assist with duties across all positions on the Patient Registration Team.
Perform other duties as requested or assigned.