Receptionist (Office Specialist 2)

State of Oregon • Oregon City, OR

2d • Onsite

About The Position

The Oregon Department of Human Services is seeking a Receptionist (Office Specialist 2) to provide clerical and administrative support to caseworkers and supervisors in the Child Welfare Program. The position supports the agency’s work to promote child safety and family well-being and is based in person in the Oregon City and North Clackamas offices.

Duties include maintaining the lobby, answering phones and inquiries, explaining rules and policies, and distributing and logging stored-value cards and bus passes. The receptionist enters data and manages files in OR-Kids; processes records such as police reports, out-of-state histories, court records, and physical or mental health records; schedules conference rooms; and tracks information received, routed, assigned, or distributed. The role also involves researching parent information, contacting people by phone and mail, and checking in family members for Family Time meetings.

The work takes place in an office with open cubicles and frequent interruptions. Employees communicate regularly with Oregon residents in person and by phone, including people who have experienced trauma or are dealing with crises. A trauma-informed approach is essential. The work may require prolonged sitting or standing at a terminal or telephone, occasional travel to make purchases, and occasional compensated overtime, including evening and weekend work. Consistent attendance and adaptability to changing policies, programs, and technology are essential.

This is a permanent, full-time position represented by the Service Employees International Union (SEIU). The posted salary range is $3,515–$4,738. A valid driver’s license and acceptable driving record are required. Finalists must pass criminal history and background screening, including an FBI CJIS fingerprint-based records check.

Requirements

• A valid driver’s license and acceptable driving record.
• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; or an associate degree in any field; or an equivalent combination of education and experience.
• Experience handling front desk responsibilities and ensuring professional interactions with guests and clients.
• Experience accurately documenting client interactions, calls, and service needs.
• Ability to clearly communicate program rules, regulations, and procedures.
• Ability to manage time, prioritize tasks, meet deadlines, and maintain productivity.
• Experience using computers to process, enter, and verify detailed data accurately and efficiently.
• Experience working with diverse populations with cultural awareness, empathy, and adaptability.
• A cover letter describing how the applicant meets the minimum qualifications and essential attributes.
• Detailed work and education history; applicants must upload a resume or complete the work history profile.
• Finalists must pass criminal history and background screening, including an FBI CJIS fingerprint-based criminal records check.

Responsibilities

• Maintain the lobby and answer phones and inquiries.
• Explain program rules and policies.
• Distribute stored-value cards and bus passes and log transactions.
• Enter data and manage files in OR-Kids.
• Process records, including police reports, out-of-state histories, court records, and physical or mental health records.
• Coordinate conference room scheduling.
• Maintain control records of information received, routed, assigned, or distributed.
• Research parent information and contact people by phone or mail with letters and documents.
• Check in family members for Family Time meetings.
• Provide clerical support to Child Welfare caseworkers and supervisors.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases until the top of the listed salary range is reached.
• Amazing benefits package (details not specified).
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Veterans’ and Oregon National Guard preference for eligible qualified candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed