Receptionist (Office Specialist 2)

State of Oregon • Oregon City, OR

3d • $3,515 - $4,738 • Onsite

About The Position

The Oregon Department of Human Services is hiring a Receptionist (Office Specialist 2) to provide clerical support to caseworkers and supervisors in its Child Welfare Program. The role supports the agency’s mission to promote child safety and family well-being and involves reception, administrative and records support, case management support, and assistance with information requests.

This is a permanent, full-time, in-person position conducted in an office setting at the Oregon City and North Clackamas offices. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Pacific Time; hours may fluctuate based on service needs. Occasional compensated overtime, including evening and weekend work, may be required. The work environment includes open cubicles and frequent interruptions, as well as potential exposure to sensitive discussions involving child abuse, neglect, and crises. The position involves frequent phone and in-person communication with Oregon residents and interaction with diverse individuals, including people who have experienced trauma.

A valid driver’s license and acceptable driving record are required. Occasional travel to make purchases may be required, and consistent attendance and adaptability are essential. A criminal history and background check, including an FBI CJIS fingerprint-based check, is required for finalists.

Requirements

• A valid driver’s license and acceptable driving record.
• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; or an associate degree in any field; or an equivalent combination of education and experience.
• Experience handling front desk responsibilities and ensuring efficient, professional interactions with guests and clients.
• Experience accurately documenting client interactions, calls, and service needs.
• Experience clearly communicating program rules, regulations, and procedures.
• Experience managing time, prioritizing tasks, meeting deadlines, and maintaining productivity.
• Experience using computers to process, enter, and verify detailed data accurately and efficiently.
• Experience working with diverse populations, demonstrating cultural awareness, empathy, and adaptability.
• A cover letter is required. Application materials should explain how the candidate meets the minimum qualifications and essential attributes and include detailed work and education history.
• Consistent attendance and flexibility/adaptability in a changing environment.

Responsibilities

• Maintain the lobby, answer phones and inquiries, and explain rules and policies.
• Distribute and issue stored value cards and bus passes, and log transactions.
• Complete data entry and file management in OR-Kids.
• Process records, which may include police reports, out-of-state histories, court records, and physical or mental health records.
• Coordinate the scheduling of conference rooms.
• Maintain control records of information received, routed, assigned, or dispersed.
• Research parent information and call or mail letters and documents.
• Check in family members for Family Time meetings.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases until the top of the listed salary range is reached.
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Veterans’ and Oregon National Guard preference for eligible candidates who meet the position qualifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree