Receptionist

CenterWell•Myrtle Beach, SC

17h•$38,000 - $45,800

About The Position

The Receptionist is responsible for front desk operations and welcoming patients while providing administrative support within a physician practice or center. The role supports a smooth, welcoming patient experience and assists the medical team with administrative tasks. Work is typically routine and patterned, with decisions limited to defined expectations, quality standards, priorities, and timing. The position works under close supervision and/or established policies, practices, and guidelines, with minimal opportunity for deviation. Responsibilities include greeting patients and visitors in person and by phone; scheduling appointments and coordinating with medical staff; maintaining accurate and confidential patient records using EMR and CRM systems; updating patient accounts and potentially collecting copayments; answering calls and responding to inquiries; keeping the reception area tidy, sanitized, and stocked; and performing other administrative tasks such as ordering supplies, managing inventory, and sending courier packages. This is a patient-facing role and participation in the company's TB screening program is required if selected.

Requirements

High school diploma or GED.
At least 1 year of experience working in a healthcare setting is preferred; candidates with a strong customer service background in retail, hospitality, or call centers will also be considered.

Nice To Haves

Experience with a value-based care model.
Knowledge of medical terminology.
Experience with electronic medical record (EMR) systems.

Responsibilities

Greet patients and visitors professionally, in person and over the phone.
Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
Maintain and update patient records, ensuring accuracy and confidentiality, using EMR and CRM systems.
Keep patient accounts updated and, as applicable, collect copayments at the time of the visit.
Answer incoming calls, respond to patient inquiries, and provide general information.
Keep the reception area tidy, sanitized, and stocked with necessary materials.
Assist with administrative tasks such as ordering supplies, managing office inventory, and sending courier packages.
Complete required TB screening as part of the patient-facing role.