Receptionist

Ohio Living•Avon, OH

13d

About The Position

The Receptionist role supports the residence through administrative, accounting, human resources, and customer service duties. Responsibilities include maintaining resident and employee files; tracking resident and ancillary charges; handling accounts payable, accounts receivable, payroll, the general ledger, and related accounting tasks; assisting with recruiting, hiring, benefits administration, and workers’ compensation claims; and supporting the executive director and other departments with administrative work. The position also answers calls, welcomes visitors, helps address resident billing questions, attends community events, and provides other resident-service support as requested. Employees are expected to maintain confidentiality, communicate resident information on a need-to-know basis, follow residence and Ohio Living policies, attend meetings and training, and uphold applicable care, compliance, and regulatory standards. The stated schedule is every other weekend from 8:30 a.m. to 5:00 p.m. A high school diploma or equivalent is required; a bachelor’s degree in human resources or a related field is preferred. Three years of human resources experience, knowledge of employment guidelines, regulations, and laws, and proficiency with Windows, Microsoft Office, and the internet are required. The employee must be able to read, write, speak, and understand English. Physical requirements include standing and walking up to two hours and sitting up to eight hours during a typical eight-hour day; frequently supporting up to 30 pounds and lifting or carrying up to 50 pounds; and frequently kneeling, bending, and reaching. Proper assistance and safety measures must be used when transferring or lifting residents.

Requirements

High school diploma or equivalent required.
Three years of human resources experience required.
Knowledge of employment guidelines, regulations, and laws required.
Proficiency with Windows, Microsoft Office (Word, Excel, and PowerPoint), and the internet required.
Ability to read, write, speak, and understand English.
Ability to perform the described physical tasks, including standing and walking, sitting, supporting, lifting and carrying, kneeling, bending, and reaching.

Nice To Haves

Bachelor’s degree in human resources or a related field preferred.

Responsibilities

Track resident charges and record them for billing; maintain ancillary charges and assist with resident billing issues.
Create and maintain resident administrative files and employee files.
Maintain the general ledger and reconcile bank statements monthly.
Process accounts-payable invoices, review them with the executive director for approval, and maintain departmental declining balance sheets.
Keep proprietary, financial, and resident information confidential.
Process resident lease renewal letters.
Assist the executive director with reports, budgets, and financial statements.
Calculate payroll hours, verify them with department heads, process payroll, and review, organize, and distribute paychecks.
Review benefits with employees and submit benefit paperwork.
Process and file workers’ compensation claims.
Assist the executive director and other departments with recruiting and hiring.
Order and maintain office supplies; keep the office organized and neat; copy and file paperwork; and prepare correspondence as directed.
Perform additional administrative duties as assigned by the supervisor.
Maintain knowledge of the residence, its benefits and services, its customers, and its employees.
Answer internal and external calls professionally, follow telephone etiquette, and take detailed messages when appropriate.
Greet visitors, residents, family members, and employees warmly and helpfully.
Attend community events and provide resident-service assistance as requested by the supervisor.
Attend regular staff meetings and required training sessions.
Participate in the Manager On Duty program.
Communicate resident information to team members on a need-to-know basis according to residence policies and procedures.
Notify the supervisor or Clinical Director of observed changes in a resident’s condition.
Comply with applicable organizational, local, state, and federal regulations and Ohio Living policies and procedures.
Maintain a positive and professional manner toward residents, visitors, families, and coworkers.
Use proper body mechanics and safety measures when supporting, lifting, or transferring residents, and secure assistance as needed.