RECEPTIONIST

The Orthopaedic Institute • Lecanto, FL

13d

About The Position

The Receptionist provides patient-oriented service in a back-office setting and performs clerical and administrative duties related to patient care, along with other back-office tasks as needed in a fast-paced, customer-oriented clinical environment. The role includes answering and documenting calls, preparing patient charts before visits, obtaining insurance authorization and verifying coverage, managing outgoing referrals, and coordinating with clinical staff. Travel may be required to existing or new TOI locations.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Teamwork skills.
• Comfort working in a fast-paced environment.
• Ability to multitask.
• Excellent verbal and written communication skills.
• Knowledge of CPT codes and ICD-10 coding.
• Proficient computer skills.
• Meet the physical requirements of the role, including vision abilities, talking and hearing, remaining seated for computer work, filing, lifting and carrying office supplies, standing, walking, using hands, reaching, and fine hand manipulation such as keyboarding. Occasionally lift and/or move items over 25 pounds.
• Travel may be required to existing or new TOI locations.

Nice To Haves

• At least one year of customer service experience in a medical office environment; preferred but not required.
• Experience with practice management software.

Responsibilities

• Answer telephone calls in a timely and friendly manner and document calls appropriately.
• Prepare patient charts before visits.
• Obtain insurance authorization and verify coverage before patient appointments; notify patients of current status.
• Manage outgoing referrals.
• Work effectively with the procedure scheduler and clinic coordinator.
• Communicate with physicians’ staff to help ensure quality of care.
• Follow policies and procedures, including HIPAA and OSHA requirements, to maintain operations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED