Receptionist

FILLMORE EYE CLINIC INCORPORATED•Silver City, NM

13d

About The Position

The Receptionist is responsible for answering telephone calls courteously and professionally, directing callers to appropriate personnel, scheduling appointments, sending recalls, and making appointment reminder calls. The role also greets and orients patients, supports appointment check-in and checkout, maintains patient files, and performs front-office administrative and financial tasks.

Requirements

High school diploma or equivalent.
Excellent customer service and communication skills.
Accurate data entry skills.
Ability to work as a team member.
Ability to manage multiple tasks simultaneously.
Motivation to succeed.
Strong organization and attention to detail.
Empathetic personality with concern and respect for patients’ needs.
Composure under pressure.

Nice To Haves

Two years of customer service experience preferred.

Responsibilities

Greet and orient patients when they arrive for appointments.
Schedule, reschedule, and cancel appointments as needed.
Answer telephone calls promptly, within two rings, address callers’ concerns, and direct calls to appropriate personnel.
Identify emergency calls and schedule them appropriately.
Send recalls, update patient recall records, make appointment reminder calls, and confirm appointments.
Maintain an active cancellation list and use it as needed.
File reports and charts; maintain organized patient files.
Type patient labels, charts, and miscellaneous correspondence promptly and accurately.
Assist patients at checkout, including arranging their next appointment, completing the super bill, and accepting payment.
Perform all front desk duties between 9:00 a.m. and 10:00 a.m. daily.
Obtain appropriate insurance information and provide patients with fee schedules and insurance information.
Monitor the postage meter and enter postage when needed.