Receptionist The Residence at Boylston Place

LCB Senior Living•Brookline, MA

8d•$21 - $23•Onsite

About The Position

LCB Senior Living is hiring a Receptionist at The Residence at Boylston Place in Chestnut Hill, Massachusetts. The Receptionist provides courteous, professional front-desk and clerical support, represents the community to residents, visitors, colleagues, and prospective residents, and helps support community occupancy. The role handles calls and visitors, maintains front-desk records and materials, and responds calmly to emergencies. The posting describes per-diem opportunities and also lists benefits for full-time and part-time associates.

Requirements

Knowledge of basic telephone reception systems and techniques.
Ability to handle incoming calls and visitors pleasantly and courteously, provide clerical support, and represent the Residence professionally.
Ability to respond calmly and completely to emergency situations.
Ability to communicate in English orally and in writing.
Focus and dedication to excellent customer service.
Six months to one year of prior reception experience in an office environment.
Physical ability to lift and carry at least 15 pounds; push and pull carts; walk, sit, and stand continuously; and turn, crouch, kneel, stoop, bend below the waist, and reach above shoulder height as tasks require.
Finger and hand dexterity to handle and manipulate instruments and equipment, and visual and auditory acuity.
Ability to type and use a computer.

Nice To Haves

High school diploma or GED.
Typing or word-processing experience.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers, and the surrounding community.
Represent and interact positively with potential residents, family members, and professionals to support community occupancy.
Perform duties with a positive attitude.
Handle incoming telephone calls professionally and courteously and direct them appropriately.
Greet guests and visitors professionally and courteously and direct them appropriately.
File correspondence and sort mail.
Record and type guest meal charges.
Maintain and file resident safety sheets.
Type correspondence as needed.
Coordinate front-desk activities and keep the front desk neat and orderly.
Respond to emergency situations by contacting the appropriate party, such as 911, the fire department, or police.
Attend required in-service training sessions and orientations.
Respond to residents' needs courteously.
Update the communication log book regularly.
Maintain community brochures and keep them stocked.