Receptionist - Float

Lifepoint Health • Winchester, TN

9h

About The Position

Highpoint Health – Winchester with Ascension Saint Thomas is seeking a Receptionist to provide front-office and administrative support across physician-practice locations in Winchester, Decherd, Sewanee, Monteagle, Huntland, Tullahoma, and Manchester. As a member of the Float team, the receptionist works across a variety of clinic settings, specialties, providers, and workflows, including primary care, specialty, pediatric, and walk-in services. The position is PRN/as needed according to clinic coverage needs and employee availability; hours are variable and not guaranteed. Most clinics operate Monday through Friday, with occasional weekend opportunities at one clinic.

The receptionist serves as a welcoming point of contact for patients, visitors, providers, and healthcare team members. The role supports patient check-in and check-out, appointment scheduling, phone and message handling, insurance verification, payment collection, referrals, records, and other administrative needs. The receptionist maintains accurate information in electronic systems, prepares and distributes documents, adapts to different clinic workflows, and helps maintain an organized, professional front office while protecting confidential information.

Highpoint Health – Winchester with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network. The organization describes its mission as making communities healthier and emphasizes employee well-being and inclusive care.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills with a customer-service-focused approach.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Critical-thinking skills, sound judgment, and ability to take appropriate action with minimal supervision.
• Willingness and ability to learn new processes and adapt quickly to different clinic environments, specialties, providers, and workflows.
• Dependability and flexibility, including the ability to provide coverage at different physician-practice locations based on staffing needs.
• Comfort working directly with patients and providing professional, courteous service.
• Ability to maintain confidentiality and appropriately handle sensitive patient and organizational information.

Nice To Haves

• Previous medical office, physician-practice, reception, administrative, or customer-service experience.
• Previous experience with an electronic medical record (EMR), patient scheduling, or registration system.

Responsibilities

• Serve as a welcoming first point of contact for patients, visitors, providers, and other healthcare team members.
• Greet and assist patients with check-in and check-out, ensuring demographic and other required information is accurate and current.
• Schedule patient appointments and coordinate them according to clinic and provider availability.
• Answer incoming calls, route calls and messages appropriately, and respond to general patient inquiries.
• Verify insurance information and assist with registration-related activities.
• Collect copays and other patient payments and complete applicable payment documentation.
• Assist with referrals, medical records, and other administrative or clerical needs of the practice.
• Maintain accurate patient and office information in applicable electronic systems and databases.
• Prepare, scan, fax, copy, file, and distribute documents and correspondence as needed.
• Provide reception and administrative coverage across multiple physician practices and adapt to each location's workflows, providers, and patient populations.
• Maintain an organized and professional front-office environment and assist with monitoring office supplies.
• Communicate with patients, providers, clinic staff, and other departments to support efficient clinic operations.
• Maintain patient confidentiality and follow organizational policies and procedures.
• Perform other duties as assigned based on clinic needs.

Benefits

• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED