Float Receptionist
About The Position
The Float Receptionist manages front desk operations across multiple healthcare locations, providing a welcoming and positive patient experience while supporting patients and the care team. The role handles routine, day-to-day assignments under close supervision and within established policies, practices, and guidelines, with limited opportunity to deviate from defined expectations, quality standards, priorities, and timing. This is a full-onsite position supporting Atlanta-area centers as needed. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, for 40 hours per week. The position is patient-facing and participates in the company's tuberculosis screening program; selected candidates are required to undergo TB screening.
Requirements
- High school diploma or GED.
- One or more years of experience working in a healthcare setting is preferred; candidates with a strong customer service background in retail, hospitality, or call centers will also be considered.
- Passion for contributing to an organization focused on continuously improving patient experiences and care.
- Excellent customer service and phone etiquette.
- Ability to work as a team player with a positive attitude.
- Ability to multitask in a fast-paced environment.
- Attention to detail and strong organizational skills.
- Knowledge of Microsoft Office, including Word, Excel, Outlook, and Access.
Nice To Haves
- Experience with a value-based care model.
- Knowledge of medical terminology.
- Experience with EMR systems.
- Bilingual in English and Spanish.
Responsibilities
- Welcome patients and visitors professionally in person and over the phone.
- Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
- Maintain and update patient records accurately and confidentially, using Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
- Keep patient accounts updated and, when applicable, collect copayments at the time of visits.
- Answer incoming calls, respond to patient inquiries, and provide general information.
- Keep the reception area tidy, sanitized, and stocked with necessary materials.
- Assist with administrative tasks such as ordering supplies, managing office inventory, and sending courier packages.
- Travel to and provide front-office coverage at Atlanta centers as needed.
Benefits
- Medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Paid time off and company and personal holidays.
- Paid parental and caregiver leave.
- Short-term and long-term disability coverage.
- Life insurance.
- Bonus incentive plan based on company and/or individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
