Float Receptionist

CenterWell • Charlotte, NC

7d • $38,000 - $45,800 • Onsite

About The Position

As Float Receptionist, you'll ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to the Manager, Clinic/Center Administration. You'll manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others.

Requirements

• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered.
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow.
• Ability and willingness to travel between and work at multiple clinic locations as required.
• This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.

Nice To Haves

• Experience with EMR systems

Responsibilities

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Help with supply orders, inventory management, and courier coordination.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed