Receptionist, Float (Hyannis)

Cape Cod Healthcare•Hyannis, MA

17h

About The Position

The Receptionist, Float greets patients and supports front-desk operations across MACC practices as needed. The role handles patient registration and check-in/check-out, appointment scheduling, telephone inquiries, insurance authorization verification, co-pay collection, and preparation of deposits. It also maintains clinician schedules and patient records in the electronic medical record (EMR), processes correspondence and medical-record requests under established guidelines, and coordinates referrals, laboratory and radiology orders, and related forms. The receptionist maintains patient confidentiality in accordance with HIPAA, communicates effectively with patients and staff, and adapts to absences or increased patient volumes to ensure responsibilities are met. Other related duties may be assigned.

Requirements

Ability to read, write, and communicate in English.
High school graduate or equivalent.
Strong communication and interpersonal skills.

Nice To Haves

Experience with current office technology and proficiency in computer office applications, including electronic medical/health records and MS Office.
At least one year of experience in an office setting.
Knowledge of insurance authorization and referral requirements.
Knowledge of medical terminology.
Typing speed of 30 words per minute.

Responsibilities

Greet and promptly acknowledge patients in the waiting room.
Answer telephone calls promptly and professionally, direct calls to the appropriate people, and record accurate messages in the EMR.
Register new and existing patients in the EMR; verify demographic information and insurance authorization; collect co-pays; and prepare deposits for courier pickup.
Provide patients with appropriate paperwork and photocopy insurance cards and photo identification.
Schedule and reschedule appointments and consultation requests in the EMR according to scheduling protocols.
Maintain physicians’ daily appointment schedules and prepare charts for the following day.
Edit clinicians’ schedules to reflect time off, sick time, vacation, in-service, and meeting time.
Process cancellations and no-show appointments and notify clinicians of schedule changes.
Open and distribute mail to staff, physicians, and the practice manager.
Check out patients, schedule necessary follow-up appointments, and coordinate laboratory, radiology, and other physician referrals or orders.
Prepare requisitions and referral forms and review any required preparation instructions.
Maintain patient records by scanning correspondence, reports, test results, and other documents into the EMR.
Refer patients with billing or payment questions to the billing office.
Print or provide medical-record information to outside agencies and physicians in accordance with established guidelines.
Maintain patient confidentiality in accordance with HIPAA regulations.
Maintain accurate administrative records and communicate effectively with coworkers, patients, visitors, and other personnel.
Maintain cooperative relations with employees, medical staff, patients, and guests.
Adjust to unexpected changes, absences, or increased patient volumes to ensure duties are completed.
Attend departmental meetings.
Perform duties defined by the position’s scope of service to meet patient needs.
Float to other MACC practices when required.
Perform other related duties and activities as assigned or requested.