Float Receptionist

CenterWell•Atlanta, GA

17h•Onsite

About The Position

The Float Receptionist manages front desk operations across multiple healthcare locations, welcoming patients and visitors, scheduling appointments, answering questions, maintaining accurate and confidential patient records, and providing administrative support to patients and the care team. The role handles routine day-to-day assignments and helps ensure the smooth operation of the practice, including work in electronic medical record (EMR) and customer relationship management (CRM) systems. It provides front-office coverage across Atlanta Centers as needed, including locations in Marietta, East Paulding, Woodstock, Suwanee, GrovePark, Greenbriar, Old National, Morrow, Stone Mountain, and Wesley Chapel. The position is fully onsite, Monday through Friday, from 8:00 AM to 5:00 PM, for 40 scheduled hours per week. Work is performed under close supervision and within established policies, practices, and guidelines, with decisions limited to defined parameters and minimal opportunity for deviation. This is a patient-facing role covered by the company's tuberculosis screening program; selected candidates will be required to undergo TB screening.

Requirements

High school diploma or GED.
At least one year of experience working in a healthcare setting is preferred; candidates with a strong customer service background in retail, hospitality, call centers, or similar settings will also be considered.
Passion for contributing to an organization focused on continually improving patient experiences and care.
Excellent customer service and phone etiquette.
Ability to work as a team player with a positive attitude.
Ability to multitask in a fast-paced environment.
Attention to detail and strong organizational skills.
Knowledge of Microsoft Office, including Word, Excel, Outlook, and Access.

Nice To Haves

Experience with a value-based care model.
Knowledge of medical terminology.
Experience with electronic medical record (EMR) systems.
Bilingual proficiency in English and Spanish.

Responsibilities

Welcome patients and visitors professionally in person and over the phone.
Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
Maintain and update patient records, ensuring accuracy and confidentiality.
Use electronic medical record (EMR) and customer relationship management (CRM) systems.
Keep patient accounts updated correctly and, when applicable, collect copayments at the time of visits.
Answer incoming calls, respond to patient inquiries, and provide general information.
Keep the reception area tidy, sanitized, and stocked with necessary materials.
Provide administrative support as needed, including ordering supplies, managing office inventory, and sending courier packages.
Travel to and support Atlanta Centers as needed to provide front-office coverage.