Receptionist, Float

Cape Cod Healthcare•Hyannis, MA

20h

About The Position

The Receptionist, Float supports patient-facing and administrative operations across MACC practices. The role greets and assists patients, manages telephone calls and appointment scheduling, checks patients in and out, and maintains patient records in the electronic medical record (EMR). It also supports clinicians’ schedules, coordinates referrals and orders, handles administrative documents, and directs billing questions to the billing office. The receptionist is expected to protect patient confidentiality, work cooperatively with patients and colleagues, and adapt to staffing absences or changes in patient volume. The position may require floating to other MACC practices.

Requirements

Ability to read, write, and communicate in English.
High school graduate or equivalent.
Strong communication and interpersonal skills.

Nice To Haves

Experience with current office technology and proficiency with computer office applications, including electronic medical or health records and MS Office.
At least one year of experience in an office setting.
Knowledge of insurance authorization and referral requirements.
Knowledge of medical terminology.
Typing speed of 30 words per minute.

Responsibilities

Greet and promptly acknowledge patients in the waiting room.
Answer telephone calls promptly and professionally, direct calls to the appropriate people, and document accurate messages in the EMR.
Check in and register new and existing patients in the EMR; verbally verify demographic information, confirm insurance authorization, collect copayments, and prepare deposits for courier pickup.
Provide patients with required paperwork, photocopy insurance cards and photo identification, and complete check-out and follow-up appointment scheduling.
Schedule and reschedule appointments and consultation requests in the EMR according to scheduling protocols.
Maintain physicians’ daily appointment schedules and prepare charts for the following day.
Edit clinicians’ schedules to reflect time off, sick time, vacation, in-service sessions, and meetings.
Process cancellations and no-shows and notify clinicians of schedule changes.
Open and distribute mail to appropriate staff, physicians, and the practice manager.
Coordinate laboratory, radiology, and other physician referrals; prepare related requisitions or referral forms and review any required preparation.
Maintain patient records by scanning correspondence, reports, test results, and other documents into the EMR.
Refer patients with billing or payment questions to the billing office.
Print or provide medical record information to outside agencies and physicians in accordance with established guidelines.
Maintain patient confidentiality in accordance with HIPAA regulations.
Maintain accurate administrative records and communicate effectively with coworkers, patients, visitors, and other personnel.
Maintain cooperative working relationships with employees, medical staff, patients, and guests.
Adjust to unexpected changes to ensure duties are covered during absences or increases in patient volume.
Attend departmental meetings.
Perform duties required by the position’s scope of service to meet patient needs.
Float to other MACC practices when required.
Perform other work-related duties and activities as assigned or requested.