Receptionist

Children's Institute•Los Angeles, CA

About The Position

The Receptionist greets visitors, answers phones, and directs callers to appropriate parties in a friendly manner. The role also provides clerical support to programs and other departments. It routes new and existing clients to appropriate personnel, tracks and maintains administrative logs, manages interdepartmental communication, tracks and receives packages, manages parking reservations, creates a weekly site calendar, and assists with psychiatric calls and appointments. Other duties and special projects may be assigned. This position has no supervisory responsibilities. The role requires six months of receptionist or administrative experience and a high school diploma or GED. The employee must communicate effectively in English and Spanish, handle confidential information, protect patient privacy and Protected Health Information, and participate in performance quality improvement activities. The employee is expected to be sensitive to the cultural and socioeconomic characteristics of the service population, punctual and dependable, free from alcohol and drug abuse, and committed to CII’s philosophy and mission. Basic Windows computer skills, including Word, Excel, email, and internet software, are required. Required training includes New Hire Orientation, AB-1343 Sexual Harassment Prevention training, and Mandated Reporter training. The stated pay range is $18.47–$21.18 USD. The position is subject to immunization or declination requirements, education verification, reference checks, background fingerprint clearance, drug and alcohol screening, and tuberculosis screening. The work environment has moderate noise and no special vision requirements.

Requirements

Six months of receptionist or administrative experience.
High school diploma or GED.
Spanish/English bilingual ability.
Excellent verbal and written communication skills.
Ability to handle confidential information.
Ability to protect patient privacy and limit the use and disclosure of Protected Health Information to authorized individuals and entities.
Sensitivity to the service population’s cultural and socioeconomic characteristics.
Punctual and dependable attendance.
Must be free from alcohol and drug abuse.
Understand CII’s basic philosophy and participate fully in carrying out its mission.
Basic knowledge of computer programs in a Windows environment, including Word, Excel, email, and internet software.
Complete New Hire Orientation, AB-1343 Sexual Harassment Prevention training, and Mandated Reporter training.

Responsibilities

Greet visitors and answer phones.
Direct callers to appropriate parties in a friendly manner.
Provide clerical support to programs and other departments.
Route new and existing clients to appropriate personnel.
Track and maintain multiple administrative logs.
Manage interdepartmental communication.
Track and receive packages.
Manage parking reservations.
Create a weekly site calendar.
Assist with psychiatric calls and appointments.
Perform other duties and special projects as assigned.
Protect patient privacy and the confidentiality, integrity, and availability of Protected Health Information.
Participate in, conduct, and sustain performance quality improvement activities according to the designated role and responsibilities.

Benefits

Generous paid PTO.
10 paid holidays and company closure between Christmas and New Year.
Medical, dental, and vision insurance for eligible employees and qualified dependents.
403(b) retirement plan with employer contribution for eligible employees.
Tuition reimbursement up to $4,500 per calendar year.
Eligibility for the Public Service Loan Forgiveness program.
Flexible Spending Account (FSA) and Health Savings Account (HSA).
Employer-paid life and AD&D insurance.
Voluntary supplemental insurance.
Opportunities for growth and advancement.
Professional development and continued training.
Company-sponsored team-building and bonding events and activities.