Receptionist - Internal Medicine
About The Position
Christie Clinic's Internal Medicine department is seeking a full-time Receptionist at the Windsor Clinic in Champaign, Illinois. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with no night or weekend requirements. The Receptionist greets patients, supports check-in and checkout or rescheduling, answers incoming calls, schedules appointments, and serves as a liaison between patients and medical support staff. The role also involves maintaining provider schedules and department supplies, using the Internal Medicine waitlist to assist patients with appointments, accepting and routing paperwork such as FMLA and disability forms, maintaining medication samples and prescriptions for patient pickup, relaying messages including triage to nurses, accessing patient information in the computer, and keeping the reception and lobby areas neat and orderly. Work is performed in a reception area with frequent patient contact and exposure to communicable illnesses. Requirements may include working irregular hours.
Requirements
- High school education or equivalent.
- Ability to sit, stand, walk, bend, stoop, stretch, and lift up to 50 pounds.
- Hearing within or correctable to the normal range.
- Vision correctable to 20/20.
- Manual dexterity to operate office equipment.
Nice To Haves
- Experience in a medical office setting.
Responsibilities
- Greet patients and visitors efficiently, professionally, and courteously, and solicit customer feedback to improve service.
- Answer a high volume of phone calls promptly and schedule patient appointments with providers.
- Maintain provider schedules.
- Keep the work and lobby areas neat and orderly.
- Maintain relevant office supplies for department effectiveness.
- Use and update the Internal Medicine waitlist to help patients obtain appointments efficiently.
- Accept patient forms and paperwork, including FMLA and disability forms, document them, and send them to the appropriate person or department.
- Maintain medication samples and prescriptions for patient pickup and keep records.
- Give messages, including triage messages, to nurses as necessary.
- Access patient information on the computer as necessary.
- Assist patients with check-in, checkout, and rescheduling.
- Perform related work as required.
Benefits
- Paid time off, including vacation, sick, personal, holiday, and birthday time.
- Dependent Care Flexible Spending Account.
- 401(k) plan.
- Medical Flexible Spending Account.
- Health insurance.
- Group term life insurance.
- Dental insurance.
- Identity theft protection.
- Vision insurance.
- Long-term disability insurance.
- Accidental death and dismemberment insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
