Medical Receptionist - Internal Medicine Specialty Clinic

Nebraska Medicine•Durham, CA

1d•Onsite

About The Position

The Medical Receptionist works in Nebraska Medicine’s Internal Medicine Specialty Clinic, a growing multi-specialty clinic that includes GI, Rheumatology, Nephrology, Allergy, Pulmonary, Infectious Disease, and Sleep Medicine. The role serves as a first point of contact for patients and visitors and supports a positive patient experience by providing welcoming, organized, and professional front-desk service. The clinic team is described as dynamic, knowledgeable, and collaborative. The position is 40 hours per week, Monday through Friday, in five 8-hour shifts scheduled between 7 a.m. and 5 p.m. There are no weekends or holidays. Receptionists greet patients and others in person or by telephone, answer incoming calls, check patients in and out according to established protocols, schedule appointments, and register patients. Nebraska Medicine highlights collaboration, its academic health network partnership with UNMC, respect for diverse backgrounds, and educational support. Educational offerings include up to $5,000 per year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Requirements

Minimum age of 16 years.
Demonstrated ability to provide a high level of customer service to physicians, patients, and other internal and external customers.
Ability to work professionally with physicians, clinic staff, and patients in a timely and confidential manner.
Demonstrated analytical, prioritization, and organizational skills.
Demonstrated flexibility and dedication to a team environment.
Effective communication skills.

Nice To Haves

High school education or equivalent.
One year of post-secondary education with coursework in business, a medical assistant program, or a nursing assistant program; or an equivalent combination of education and customer service or medical scheduling experience, with one year of education equivalent to one year of experience.
Nursing Assistant or Medical Assistant qualification.
Knowledge of medical terminology.
Experience with Microsoft Office, specifically Word and Excel.
Spanish fluency, depending on the position available.

Responsibilities

Greet and welcome patients and others in person, at the check-in desk, or by telephone.
Answer incoming calls professionally.
Check patients in and out according to established protocols.
Schedule patient appointments.
Register patients.
Communicate professionally with patients and healthcare team members.