Receptionist

Penske Automotive Group•Turnersville, NJ

8h•Onsite

About The Position

Chevrolet of Turnersville is seeking a knowledgeable and friendly Receptionist to serve as the dealership’s front line and first impression. The role professionally and courteously greets customers in person and by phone, connects them with the appropriate dealership team members, and helps provide an excellent customer experience. The Receptionist also supports sales and service teams as needed, including during events and service rush hours, and manages telephone calls and basic customer information entry. The position primarily works in a retail automotive sales showroom during store business hours, with the ability to work nights, weekends, and holidays as required. The employee uses a computer, telephone, and other office equipment and may occasionally be asked to drive cars. The role requires alternating between sitting, standing, and walking, as well as light lifting and other physical activities.

Requirements

High school diploma or equivalent.
Exceptional customer service skills and a genuine interest in providing an excellent customer experience.
Clear telephone communication skills and ability to use an intercom.
Strong organization, multitasking, time-management, and prioritization skills.
Ability to remain positive and professional in stressful situations and work well in a team environment.
Ability to read and comprehend instructions and information, and listen to customers to determine how to assist them.
Proficiency with Microsoft applications.
Fast and accurate data-entry skills.
Ability to maintain a professional appearance.
Valid driver’s license.
Ability to work nights, weekends, and holidays as required.
Ability to alternate sitting, standing, and walking; push, pull, stoop, kneel, reach, and grasp; perform repetitive typing; and talk and hear.
Ability to lift no more than 20 pounds at a time and/or frequently lift or carry objects weighing up to 10 pounds.

Nice To Haves

One or more years of experience answering calls in a high-volume setting.

Responsibilities

Greet customers and assist them courteously and professionally in person or by phone.
Connect customers and vendors with the appropriate dealership team member or support resource.
Answer and manage customer calls using telephone switchboards and the intercom, including handling multiple calls at once.
Enter basic customer demographic information into the sales control system.
Support the dealership sales and service teams during events, service rush hours, and as otherwise needed onsite.
Provide accurate, clear, and courteous responses to customers’ vehicle questions.
Maintain a professional appearance and help ensure a positive customer experience.